Why does IT have to do the business's job?
One of the reasons IT is sinking under the burden of our work is all the projects and new services we are dealing with. This shouldn't be IT's job.
Look at the IT industry’s development of thought leadership in so many non-IT disciplines: Requirements, Development, Change, Service, Security, and lately Project Portfolio. Think about it: there is an IT component of design, change, release... but there are also components from other departments. We design systems to run business process; we change the business; we release new services to the organisation. There is nothing unique to IT about that. These activities should be run by the business.
The only reason they aren't is that historically much of that stuff could be done in an ad-hoc manner without structured disciplines. The exceptions evolved project management, which is why it is one of the only decent bodies of knowledge independent of IT. Modern complex change almost always involved IT, which made it mysterious and inaccessible to the rest of the organisation,. so they left IT to it.
So IT developed these capabilities because the business was failing to do so.
Every year in every survey “coping with change” is listed as one of the top concerns of CEOs (and CIOs). Yet seldom does the Change Manager report directly to the CEO. The majority of organisations have no corporate change function. IT provides it for them by default.
When new services fail because of poor user acceptance, somehow it is IT's fault for not changing them, training them, involving them...
When the new service doesn't meet business needs, it is the fault of the requirements analysis done by BAs that IT provided, the business process design that IT did, the workshops and walk-throughs that IT ran...
Why do we do this? Sometimes I feel like a parent who is still dressing their teenage child. As I said in a recent article for CC Learning, it is time the business grew up, and stepped up. Michael Krigsman has been saying similar things on his blog, and so too have several others lately. I think there is a dawning realisation that IT carries only part of the blame here.