Wizard Wisdom: answers from the ITIL® Wizard

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Here you have all the Wizard Wisdom collated in one place for you as a rich resource of ITIL insight.

The ITIL Wizard prefers to remain anonymous because, as a recognised industry-leading expert on ITIL, he has more work than he can handle already. This column is just his way of giving back to the industry that rewards him so well.

For pity's sake people, this stuff is SATIRE! Will you quit taking it seriously please. Learn to read critically for your own protection. Sheesh.

I used to make the questions up, but now, sadly, I find plenty of material online for the questions as well as the answers.

Should every major incident produce a problem record?

Dear Wiz

The auditor pinged us for not creating a problem record every time we have a major incident. I've been through ITIL V3 and ISO20000 and I can't find anything that says we should. What do you think?

P***ed Off

Can ITIL save us from the Recession?

Dear Wizard

Can I use ITIL to protect my IT department from the effects of this Recession?


Is ITIL a standard?

Dear Wiz

Is ITIL a standard?

Framework researcher

Who created ITIL?

Dear Wizard

Who created ITIL? I need to know for a web article I'm writing


V3 managers certification

Dear Wiz

When will be ITIL V3 managers certification is start and what will be cost of examination ?


An ITIL glossary

Hi readers! We are not answering a question today. With encouragement from Aidan Lawes I am making my contribution to the worldwide body of ITIL knowledge by assembling a glossary of some of the ITIL terms most misunderstood.