ISO/IEC 20000 as a mandatory requirement

Submitted by skeptic on Thu, 2009-02-19 18:53

Have you seen ISO/IEC 20000 as a mandatory requirement?

Hurry for your ITIL V3 Expert certification

Submitted by skeptic on Thu, 2009-02-19 08:56

If you want an ITIL V3 Expert certification, hurry before the fast-track is gone. Reportedly an ITIL V2 Manager's certificate followed by a Bridge course is the fastest and (relatively) cheapest route to an ITIL V3 Expert certification. The great lumbering beast that is the ITIL V3 certification program just took one more plodding step towards cutting it off.

Community, Activity, Environment

Submitted by skeptic on Wed, 2009-02-18 19:59

My original article Community, Activity, Environment is no longer available at the original website so I am reposting it here.
The IT industry does not have a good track record for introducing new things. Projects fail, products don’t fit, results are unexpected, users are unhappy. “People Process Technology” is a useful model to help us do better, but it gets ignored more often than it gets applied. The IT Skeptic suggests redefining it to new terms will improve its acceptance. If we apply it more, we should have less IT failures.

People, Practices, Things

Submitted by skeptic on Wed, 2009-02-18 19:59

My original article People, Practices, Things is no longer available online on the original website. It is reproduced here. I later proposed an alternate model of Community, Activity, Environment.

What Microsoft are really up to with Vista??

Submitted by skeptic on Mon, 2009-02-16 09:34

A recent lawsuit suggests that Microsoft Vista might be a ploy to charge even more for Windows XP. It is not as extreme as my suggestion that Microsoft might have engineered the recession to disguise the productivity impact of Vista. You never know...

A list of Request Classes to help out ITIL

Submitted by skeptic on Sun, 2009-02-15 20:37

Recently we discussed how I think ITIL V3 muddies the definition of Incident, and of Incident Management. As part of that discussion I realised that my own list of Request classes had missed one, "Fault". That list came from my book Introduction to Real ITSM which is a satirical version. A more serious one was originally published by me in the article The Evolution of the ITIL Request on ITSMWatch.

So I thought I'd update my list.

ITIL V3 Incident Definition: Camels and Committees

Submitted by skeptic on Wed, 2009-02-11 08:20

ITIL defines an incident to be an impact on service or a failure of a CI that might impact service. I think that is clumsy. An incident is an impact on service. Period. A failure of a CI is something else.

On-Demand CMDB reprise

Submitted by skeptic on Mon, 2009-02-09 20:06

We could be overdoing our solutions to reporting requirements in IT Operations, whether it be CMDB, historical trending or service level reporting. Consider the option of on-demand operational data, and a specialist team to provide it.

Another blog to watch is Platen - where technology meets common sense

Submitted by skeptic on Mon, 2009-02-09 20:03

I've just discovered Platen, a blog by Floyd Strimling. He's not a regular poster, and I don't always agree with him, but I have to commend a blog whose tagline is "where technology meets common sense". Floyd usually makes sense and he is always skeptical - my kind of blogger.

The IT Skeptic reviews ITIL V3 book "Service Strategy"

Submitted by skeptic on Sun, 2009-02-08 09:06

This post has been podcast

[Updated: My review of ITIL V3 "Service Strategy" is no longer available at the original website so I am reposting it here.] If V2 taught us how to walk, V3 teaches us to run. Trouble is, many organizations are still sitting down.

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