Free ICT Governance collection of articles for download

Submitted by skeptic on Sat, 2008-05-17 09:42

The latest issue of a Spanish IT magazine looks at ICT Governance, and it is available for download in English.

Six whining business cases arguments that are not compelling

Submitted by skeptic on Thu, 2008-05-15 00:07

Further to our discussion of business cases, I have seen too many busines cases that contain arguments that are simply not compelling. They seem compelling to the author because the author is too self-absorbed to see things from the perspective of their target audience. Usually this boils down to whining.

ITILearner

Submitted by skeptic on Wed, 2008-05-14 09:46

In response to popular demand, now you can choose your ITILearner mug, cap, badge, mousepad or clothing in the colours of your country's Learner Driver symbol. C'mon, own up!

Three reasons why ISO20000 certification is NOT ITIL V3 certification

Submitted by skeptic on Wed, 2008-05-14 08:33

A new publication from OGC highlights three good reasons why an ISO20000 certification of an organisation does not provide ITIL V3 certification (and the last one applies to ITIL V2 as well).

Business case: if you can't find the money

Submitted by skeptic on Tue, 2008-05-13 05:35

In a previous blog post we discussed how if you are part of a business then you should run like a business and that means having a business case, i.e. Find The Money. What if you can't FTM? Relax. It does not have to be real money. It just has to look like money.

APMG got its accreditation back

Submitted by skeptic on Mon, 2008-05-12 19:49

Talk about timing. The IT Skeptic hears that, within a day or so of this blog, APMG got its accreditation back (look under "t" for "The APM Group"). Congratulations. Even the most strident of APMG critics must be sympathetic about having to wend the byzantine pathways of bureaucracy.

Will ISO9000 absorb or displace ITIL?

Submitted by skeptic on Mon, 2008-05-12 08:41

Many people, such as ITSMView, are asking the question "Is ISO 20000 set to take over ITIL?" Perhaps they should be looking over their shoulder at another ISO standard and the associated industry: ISO9000.

Another ITIL Examination Institute accredited by APMG

Submitted by skeptic on Mon, 2008-05-12 08:38

The EXIN-and-ASEB (British Computer Society) stranglehold on ITIL certification slips even further away with the accreditation of a sixth Examination Institute (EI) by APMG, the OGC's outsourced official accreditation body. This despite the fact that APMG remains embarassingly without its own accreditation withdrawn by the British Government for six months now.

ITIL business case: find the money

Submitted by skeptic on Sun, 2008-05-11 09:46

There is much discussion of which processes to start with in ITIL, or what order to do them in, or whether to do them at all, or how to decide. If the decision on which processes to reengineer is driven by a business case then the right ones will be chosen: those where ITIL will yield a return to the business.
FTM: Find The Money.

IT Governance ISO standard in publication for end of May release

Submitted by skeptic on Sun, 2008-05-11 00:55

IT Governance standard PRF 29382 "Corporate governance of information technology" has been renumbered as ISO/IEC 38500 (memorise that number) and is currently being published for end of May release, which is excellent news. Perhaps now we can get people to use the word "governance" properly.

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