The ITIL portal was originally going to be free

Submitted by skeptic on Mon, 2009-05-04 10:12

Readers may have missed the comment a while ago that the ITIL portal was originally going to be "available to the ITSM community at no cost".

The War for Plain English

Submitted by skeptic on Mon, 2009-05-04 10:00

The UK local governments are apparently fining staff for using jargon and cliches [thanks Ian].

A new skeptic enters the blogosphere

Submitted by skeptic on Mon, 2009-05-04 09:37

Well actually James Finister has long been in the blogosphere but he has a new blog Core ITSM that I should have mentioned before now. Very useful thoughtful skeptical views on ITIL in particular and ITSM in general. I don't agree with everything he says, which is also a good sign.

I had some small part in the discussion that came up with the name of this blog. Whether James does or not I'm not sure, but I see it having an ideological connection with my own ideas of Core Practice: cut the crap, don't gild the lily, look for the key necessities. If I stay unemployed much longer there will be time to explore that connection!

Why the USA is unsuitable for offshoring

Submitted by skeptic on Sun, 2009-05-03 10:39

There is much talk about the dangers of offshoring.

Cloud Common Sense

Submitted by skeptic on Sun, 2009-05-03 09:39

In amongst all the vendor pimping and teenage overexcitement there are folk talking common sense about Cloud Computing. So I am hijacking this blog post that was originally just about the McKinesy report on Cloud and I'm transforming it into a thread of Cloud Common Sense, as picked by the IT Skeptic and you, gentle readers. Feel free to add your own picks but be warned: vendor hype or wide-eyed gushing will be treated mercilessly.

Prince2 2009 plus ça change, plus c'est la même chose

Submitted by skeptic on Sat, 2009-05-02 10:01

Sadly PRINCE2:2009 seems to be a scripted repeat of ITIL V3. Wholesale change is passed off as a minor revision. The public are assured that older certifications will still be of value and that the new certification is no big deal. Your Highness, don't alarm the peasants.

We went through exactly the same crap with ITIL V3, the - haha - "Refresh".

ITIL Software Scheme released

Submitted by skeptic on Sat, 2009-05-02 09:04

[Updated 6 May to use correct link] It has arrived. As previously disclosed, the OGC has appointed APMG to administer a scheme to assure ITIL compliance of software.

Checklist ITIL environment health check

Submitted by skeptic on Thu, 2009-04-30 11:28

14 questions for an ITIL environment health check

The scale of ITIL V3

Submitted by skeptic on Wed, 2009-04-29 10:10

[last updated 29th April 2009]

People are starting to realise how different ITIL v3 ("The Refresh") is from ITIL v2, and how much more extensive the scope and ideas are. There is no doubt that the re-engineering has been extensive. The following diagram makes that clear. A bit like a DOS-based command-line-driven utility being rewritten as a Windows GUI with workflow. The original routines are still in there somewhere but the manuals sure look different! Saying it is an add-on is like saying a Chev Corvette is an add-on to an LS1 V8 motor, or Windows is an add-on to MS-DOS. Sure ITIL2 is still in there somewhere but not so as you'd notice.

Crazy Stats

Submitted by skeptic on Wed, 2009-04-29 02:50

Slightly related to Crap Factoids, take a look at William Vambenepe's Crazy Stats. Love it.

I've got one for William to add: "only 34 percent say that they are more effective at introducing new technologies than their competitors"

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