ITSM for the Real World

Submitted by skeptic on Thu, 2009-04-23 10:12

Here's a blog I'll be following (if only he'd post a bit more often): ITSM for the Real World.

Self-deluding optimism over the recession

Submitted by skeptic on Thu, 2009-04-23 09:56

It is really bugging me the folk who don't seem to realise there's a recession slowly gathering momentum. It's like people fishing on the beach after a tsunami warning has been issued. A couple of waves lap up and they go "oh good that's over". NO IT ISN"T.

The iPhone apps goldrush

Submitted by skeptic on Wed, 2009-04-22 20:19

The iPhone apps thing is undoubtedly a goldrush and possibly a mass hysteria. If one more person tells me how they are going to get rich on iPhone apps I'm gonna scream. Three in the last 24 hours! Next step is for my Mum to ask me to teach her how to program (and what an iPhone is). Remember folks, the ones who get rich in a goldrush are the ones selling shovels. And by the time you hear of a goldrush and get there all the easy claims are gone. Not that i can talk - still digging away in the Web gravel long after sensible people have gone home...

All five IT Skeptic books available on Amazon

Submitted by skeptic on Tue, 2009-04-21 23:54

You can buy all of my books in print now from Amazon.com, as an alternative to Lulu. Digital versions are still only from Lulu.

Way cool! The Wright Cycle for you

Submitted by skeptic on Mon, 2009-04-20 09:26

Wright Cycle picture In response to popular demand, the Real ITSM Wright Cycle is available now on shirts and mugs. The perfect ITSM conversation piece.

Improving ITIL V3 graphics

Submitted by skeptic on Mon, 2009-04-20 09:06

Some communications wonks aren't keen on ITIL V3 diagrams, or specifically one diagram from the Official Introduction

management by memo

management by memo

Still cleaning out my rearranged office and found this. One of the worst examples of management I recall, though of course there is some stiff competition

10 Things I don't get either

Submitted by skeptic on Sat, 2009-04-18 09:31

Oh this is great skepticism about IT in general: 10 Things I Just Don't Get About Tech by Thomas Wailgum.

Your favourite IT books

Submitted by skeptic on Fri, 2009-04-17 04:55

By request, we have a thread on your favourite books. Let's keep it to books on ITSM, ITIL, and IT Operations. [Bump this back to the top: Come on folks! I'm sure there are more indispensible ITSM books out there.]

Checklist progress of an ITIL project

Submitted by skeptic on Thu, 2009-04-16 12:43

14 questions to check on progress of an ITIL project

1. Have you encountered resistance? (Resistance is good). How have you / will you overcome that? (Ignored resistance is bad)
2. What champions have you ‘converted’ to the cause, who weren’t on board at the beginning?
3. What cultural change activities have you conducted: workshopping, communications (newsletters etc), consultation, walkthroughs, training, coaching, monitoring, feedback, celebration? NB. Emails don’t count as communication

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