ITIL V3 one year on

Submitted by skeptic on Sun, 2008-11-23 18:32

A reader, Eppo Luppes, asks the question "Give three reasons/statements why ITIL V3 is an improvement over V2 and also three reasons why it is NOT". Most readers can guess my three (which I may give later). What do you think?

Special price for you my friend

Submitted by skeptic on Fri, 2008-11-21 18:28

Looking for something as a Christmas present for an ITSM geek? Tough isn't it? How about a copy of Introduction to Real ITSM, the IT Skeptic's reportedly funny spoof on the whole ITSM world? To help you weather the recession, the price of the book is reduced to $19 for the next four weeks. Merry Christmas!

Where does continual service improvement end? An important ITIL question

Submitted by skeptic on Tue, 2008-11-18 00:56

Service Management is always on about Continual Service Improvement, as if this was a holy grail and an assumed permanent state of change. What seems inadequately discussed is where does it end? Do we improve forever? Surely not. We must encounter diminishing returns until eventually we are just gilding the lily. Is the "to-be" always different from the "as-is"? or rather is it always sufficiently different to justify doing something about it?

In ITIL, an SLA is a set of SLTs

Submitted by skeptic on Wed, 2008-11-12 09:21

In ITIL, a Service Level Agreement is a set of Service Level Targets. Somebody please tell the vendors.

Limiting the Crowd to their own time at their own expense: the open community's distate for commerce

Submitted by skeptic on Tue, 2008-11-11 19:15

Recently we looked at the Folly of the Crowd: how in all but the largest of online communities the supposed consensus community content is actually created by a fanatical few. This is made worse by the online world's distaste of people making a living.

The twittering classes

Submitted by skeptic on Sat, 2008-11-08 20:06

What's the big deal with Twitter? As far as I can see it is a mechanism to allow large quantities of low value noise into your life while at the same time being a device for ego stroking. No I'm not interested in your every idle non-thought, and I don't need to feed my ego hourly. And it doesn't work very well.

Second Life

Submitted by skeptic on Thu, 2008-11-06 10:02

Any readers who are in Second Life please contact ITSkeptic Scribe

IT Skeptic competition

Submitted by skeptic on Tue, 2008-11-04 10:15

A quick competition: what is the visual gag on the cover of Introduction to Real ITSM, NOT including the IT'IL END IN TEARS coffee mug?

First two correct answers emailed to me get sent a copy of the book.

P.S. Please don't post the answers as a comment. (Someone would).

P.P.S. Still giving away $100 in the Legends competition. Don't leave me to win my own competition. Share your tales.

On demand CMDB

Submitted by skeptic on Mon, 2008-11-03 09:43

As promised in a comment recently, I have published an article on ITSM Watch about "on-demand CMDB". The idea is that we only need to keep a minimum of data in the CMDB and we assemble the rest as needed. [Updated: the article is now included and revised on this blog]

Those who would promote CMDB should promote CMDB

Submitted by skeptic on Wed, 2008-10-29 21:14

Much of what we read about CMDB is actually singing the praises of asset management, network discovery or other simpler technologies. Other benefits attributed to CMDB actually come from process improvement and do not depend on the technology at all. When all you want to sell is a hammer...

Syndicate content