EXIN runs a poll on the future of ITIL V2

Submitted by skeptic on Mon, 2008-10-20 01:15

Here is an opportunity to have your say on the future of ITIL V2. EXIN is running an anonymous poll of public opinion regarding the future of ITIL V2. Despite the Dutch error messages and the limited opportunities for additional comment, this is a worthwhile initiative. The ITIL Money Engine wants to kill ITIL V2 as soon as possible - add your voice if this is not what you want.

Overcoming the Folly of the Crowd

Submitted by skeptic on Wed, 2008-10-15 04:29

In a previous post we looked at excitement - hype even - about the potential for Web 2.0, in particular what is known as the Wisdom of the Crowd. But majority does not equal truth. Voting is good for social decision making but not for advancing knowledge. It isn’t even a majority anyway that fills the forums and blogs and wikis. It is the voice of a fanatical few. And the Crowd equates fame with wisdom. The Crowd also fails to discriminate between sources of information.

Thoughts on itSMF Singapore conference

Submitted by skeptic on Tue, 2008-10-14 11:24

The itSMF Singapore conference is over and I write this en route to Bangkok for the Thai annual conference (a tough gig I know). The highlights for me were meeting Sharon Taylor, and a panel discussion on CMDB, and congratulating David Wheeldon on his last presentation ever. And a couple of good bits of gossip...

Excellent ITIL V2 and V3 certification training credits calculator

Submitted by skeptic on Fri, 2008-10-10 05:20

There is an excellent online credit calculator on APMG's ITIL Official Site that I hadn't noticed before (thanks to Rocky K.K. Lam) .

There is no such thing as ITIL NON-compliant software tools

Submitted by skeptic on Thu, 2008-10-09 13:35

Many people argue that there is no such thing as ITIL compliance because there is no exact standard to audit against. Perhaps it is all semantics but I don't take such an absolute position - it seems to me that it ought to be measurable or at least assessable in some way. On the other hand I think the opposite statement is clearly true: There is no such thing as ITIL NON-compliant software tools.

The Folly of the Crowd

Submitted by skeptic on Thu, 2008-10-09 09:51

There is much excitement about the potential for Web 2.0, in particular what is known as the Wisdom of the Crowd. Wikipedia becomes the repository of all knowledge, Google search statistics are the zeitgeist of the times and MySpace is the face of the world. Page rank is a measure of authority. Corporations appeal to the public for solutions to problems. The ivory tower is replaced by the democracy of the commons; the proclamations of the cathedral displaced by the hubbub of the bazaar. Not so fast.

My kind of CMDB

Submitted by skeptic on Thu, 2008-10-09 03:09

As Don Tennant pointed out, ITSM is not the most exciting subject. Some days I'm just over it. On those days, this is my kind of CMDB: the Concours Mondial de Bruxelles.

Do you need to do ITIL? Wrong question

Submitted by skeptic on Fri, 2008-10-03 22:14

We can do without all this angst about "Should we do ITIL?" That is the last question we should ask ourselves.

itSMF USA Board Election

Submitted by skeptic on Tue, 2008-09-30 22:46

Voting is underway for the itSMF USA Board from now to the end of this month. If you are an itSMF USA member you should have received the email that lists the candidates and voting instructions. For the rest of us, here are the details:

Considering ITIL? Ignore ROI that other organisations have achieved

Submitted by skeptic on Tue, 2008-09-30 10:49

Research on ITIL ROI would be a useful thing for the general information of the industry, but if you are considering whether or not to adopt ITIL, any ROI information you can find now is useless.

Syndicate content