Which ITIL3 books do you use most? Is there a useful subset?

Submitted by skeptic on Sat, 2008-05-10 23:07

[Bumping this back to the top - any more comments folks?]
In my summary of ITIL Version 3, I predicted:

Even though OGC are trying to make ITIL3 more integrated than ITIL2, it is a good bet that users will concentrate on the Service Transition and Service Operation books (at least initially), in the same way as we focus on the red and blue books in ITIL2, so that ITIL3 will have its own "lost processes", as I call them.

How is this shaping up? What are your preferred books? Which ones do you spend the most time with?

OGC rebranding comes apart, so to speak

Submitted by skeptic on Fri, 2008-05-09 23:45

Here at the IT Skeptic website we try to maintain the highest standards of decency and decorum but this one is irresistable. For your amusement, the less easily offended readers should read on.

New subscription system for the IT Skeptic website

Submitted by skeptic on Fri, 2008-05-09 11:50

TO ALL REGISTERED USERS OF THIS WEBSITE: Please bear with us as we bed in a new subscription system for this website - the system that sends you notification emails.

An IT Skeptic book review: Foundations of ITSM based on ITIL V3

Submitted by skeptic on Fri, 2008-05-09 10:20

This post has been podcast
Can the five core ITIL V3 books be compressed into one without significant loss of content? Yes it would seem so, looking at the itSMF's ITSM Library book Foundations of IT Service Management Based on ITIL V3. How useful is the result? Worth having but still not an all-out replacement for the Five for the simple reason that it isn't the official version.

OGC publish a useless Lifecycle Process Model for ITIL V3

Submitted by skeptic on Fri, 2008-05-09 00:48

ITIL V3 process modelOGC have recently published the long-promised Lifecycle Process Model for ITIL V3. It is pretty much useless in its published state.

Where the IT Skeptic has been

Submitted by skeptic on Wed, 2008-05-07 23:09

craigieburn 2 The IT Skeptic's trip to the Netherlands for the itSMF conference did not cause noticeable interruption to this blog, but the subsequent trip to New Zealand's Southern Alps did. No internet, no mobile phone, no earth-phone, no mailman ... heaven.

Big uncle: policies and controls for security systems

Submitted by skeptic on Wed, 2008-05-07 22:17

In our discussions of Big Uncle, we have seen how privacy is pretty much a thing of the past, certainly in the electronic realm. In the final blog post of this series, we look at how it is up to all of us to ensure that the result is Big Uncle not Big Brother.

Big Uncle: the total lack of privacy in electronic communications

Submitted by skeptic on Tue, 2008-04-29 09:23

We have been discussing Big Uncle: the benevolent aspects of ceding privacy to security systems. Be aware how little privacy you have in electronic communciations.

Why Crap Factoids get believed

Submitted by skeptic on Sat, 2008-04-26 08:42

We have an interesting discussion thread going on the suspension of critical faculties in the face of analyst research, and especially on the desire for it to be true. Cognitive dissonance and denial have been suggested as two causes. The IT Skeptic explores some ideas.

Big Uncle: looking for the needle in the security data haystack

Submitted by skeptic on Sat, 2008-04-26 08:38

Big Uncle is the concept of benevolent security. We have been looking in previous posts at the loss of privacy and the positive side of what it means. One application is finding enemies of society.

As the amount of data grows and as it becomes more integrated, a natural trend is to use data mining for more advanced security. The world has barely started down this path. There is much more that can be done to apply existing data technologies and techniques for

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