ITIL V3: where's the portal?

Submitted by skeptic on Thu, 2008-06-19 00:41

This post has been podcast
Long ago in a time far away, OGC promised an ITIL Live™ Portal to augment the impending new ITIL V3. "It's coming..."

Sorry about the outages over the last 24 hours

Submitted by skeptic on Thu, 2008-06-19 00:17

Sorry about the outages over the last 24 hours. WestHost has had a power problem. It is one hiccup in normally superb service. Wonder who their UPS manufacturer is eh?

My company's (or client's) status on CMDB (as defined by ITIL) is

Am I wrong about CMDB?

Submitted by skeptic on Mon, 2008-06-16 05:54

It may surprise you that someone as pig-headed as the IT Skeptic ever has doubts, but I do wonder if I am right about the impracticality of building a CMDB (let alone a SKMS). AFAIR, only one reader has said "this can be done and I've done it" and he works for mega-corporations. What about other readers? Drop me a note if you have a CMDB.

The community must police digital theft on the internet

Submitted by skeptic on Sun, 2008-06-15 10:30

It occured to me today that defending your digital IP is like having a puppy [warning: yet another puppy analogy].

ITIL is a useful reference model but not an implementation model

Submitted by skeptic on Sun, 2008-06-15 09:08

The world has forgotten the ITIL principle of "adopt and adapt". And ITIL suffers as a result.

How to win your ITIL business case

Submitted by skeptic on Sun, 2008-06-15 02:55

We have been discussing ITIL busines cases. In a previous post we talked about presenting any business case strategically. In this final post we apply that to ITIL.

Make sure the way the case is explained does these things:

Risk Management - the lost process of ITIL V3

Submitted by skeptic on Fri, 2008-06-13 06:29

Is Risk Management the "lost process" of ITIL V3?

Sad news: I've been ripped off by a major vendor

Submitted by skeptic on Thu, 2008-06-12 03:25

It genuinely makes the IT Skeptic sorry to say that a major ITSM content vendor has seemingly stolen my content. This kind of thing shouldn't happen. Be aware that Two Hills actively polices our intellectual property and will aggressively defend it.

im so xcited by the iPhone

Submitted by skeptic on Wed, 2008-06-11 23:08

The IT Skeptic’s little brother is so excited by the iPhone he wrote an article about it.

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