ITIL business case: does it stack up?

Submitted by skeptic on Mon, 2008-05-26 00:42

In previous posts the IT Skeptic covered some basic principles of business case design. Let us apply those principles to a business case for an ITIL project.

The previous posts said the strength of a business case is money, real or imagined; the strategy of a business case is how it is aligned with the target organisation. With strength and strategy, and a little luck, you can succeed.

Warning don't try ITIL V3's SKMS at work

Submitted by skeptic on Sun, 2008-05-25 21:38

ITIL V3's Service Knowledge Management System (SKMS) is something to aspire to. But it is seldom a good decision to do it right now. WARNING: don't try this at work.

Who Left ITIL in Charge of Legitimizing IT Practitioners?

Submitted by skeptic on Sat, 2008-05-24 06:49

There is an excellent blog post by Terry Doerscher over at planview.com that asks the question "Who Left ITIL in Charge of Legitimizing IT Practitioners?". It is a great read. So who did?

ITIL business cases: how to nail it

Submitted by skeptic on Thu, 2008-05-22 21:21

We have already discussed what should go into a business case (and we will some more). You can get the content right but fail at the communication of it. The pitch is as important as the story.

Make sure the way the case is explained does these things:

ITIL V3 has a bet each way: proven guidance and bleeding edge thought-leadership, but how to tell?

Submitted by skeptic on Wed, 2008-05-21 10:12

Every so often discussion on this blog touches on something fundamental. Lately we've been examining how ITIL seems to have a bet each way: it wants to be proven and bleeding edge at the same time. This is dangerous for the very people ITIL is supposed to serve.

The soundtrack to the IT Skeptic blog

Submitted by skeptic on Sun, 2008-05-18 05:49

I thought I'd add a suggested soundtrack to the IT Skeptic blog

Note: only US readers can buy but anyone can listen :-D

While ITIL V2 CMDB was silly, ITIL V3 SKMS is totally absurd

Submitted by skeptic on Sun, 2008-05-18 03:44

At the request of a fellow skeptic, I am asking readers to name one, just one, example of an ITIL V3 Service Knowledge Management System, SKMS, in the wild. Not the beginnings of one or part of one, or a bastardised version of one. Just one fully formed, grown up, functioning SKMS. Name one.

The CMDB Federation proceeeds at its usual glacial pace

Submitted by skeptic on Sat, 2008-05-17 10:31

The CMDB Federation was formed in April 2006 by CMDB vendors so they could tell people they were moving towards a common standard of interoperability, known in the CMDB world as "federation", so the group is called the Federation. Two years later what have we got to show? Glacial advance. That's the way the vendors want it.

The grey area between governance and management

Submitted by skeptic on Sat, 2008-05-17 09:52

The IT Skeptic adheres to a purist usage of the word "governance" which aligns closely with the new ISO38500 standard. The word is often used to mean management: running a business unit or function. This is just plain wrong. But somewhere in between is a set of activities in a grey area.

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