the world of ITIL V3 certification and training

Submitted by skeptic on Tue, 2008-08-12 22:14

[updated February 2009]

Most readers of this blog know this stuff but certainly not all so here's the IT Skeptic's shaky understanding of the world of ITIL V3 certification. I welcome corrections and elaborations.

It is a helpdesk so it must be ITIL

Submitted by skeptic on Mon, 2008-08-11 21:33

I don't know where these people get my email from. Every marketeer has to use the ITIL and CMDB buzzwords.

New design at the IT Skeptic Shop just for our British readers

Submitted by skeptic on Mon, 2008-08-11 09:59

You can get this on a cap or mug or shirt or mousepad or badge...

Introduction to Real ITSM, the new ITSM body of knowledge from the IT Skeptic

Submitted by skeptic on Mon, 2008-08-11 01:24

Overwhelmed by ITIL V3? In order to make your ITSM life easier, the IT skeptic has created a body of knowledge (BOK) called Real ITSM and the associated philosophy of Realitsm. The official Introduction to Real ITSM introduces Realitsm to the world!
Making IT Real. Get Real.

Foundation is the ONLY V3 exam that is going to be on Prometric

Submitted by skeptic on Sun, 2008-08-10 05:53

The IT Skeptic has confirmed pretty reliably that ITIL V3 Intermediate and Expert exams will NOT be available online without an associated training course. [updated: no it isn't. things changed between the start and end of August. Online training is back on!]

Feedback on the ITIL V3 manager's bridge exam

Submitted by skeptic on Sun, 2008-08-10 04:34

The ITIL V3 examinations are seriously flawed. "Subjective" and "multi-choice" don't go together.

Comments are a great resource of this site

Submitted by skeptic on Wed, 2008-08-06 20:56

Comments are one of the greatest assets of this website. Here is better access to them.

New IT Skeptic blog widget on CMDB

Submitted by skeptic on Wed, 2008-08-06 08:58

There is a new blog widget available for those who would like it for their own website... and it uses an illustration from the new IT Skeptic book.

Confusion between CMDB and Configuration Management

Submitted by skeptic on Wed, 2008-08-06 07:29

As it becomes clearer that CMDB is a flawed concept, I'm seeing occurences of folk talking about CMDB as a process rather than a thing. It isn't. CMDB is the (nutty) thing. Configuration Management is the perfectly sensible process associated with it - and often forgotten.

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