The IT Skeptic - Comments for "How Software Vendors Lie About ITIL Support"

I reviewed it myself

skeptic — Mon, 18 Aug 2008 22:10:15 +0000

Sorry folks - Couldn't wait. I reviewed it myself. Please fell free to contribute to that review. And remember it is the product we are reviewing...

pretty confident

skeptic — Mon, 18 Aug 2008 21:03:46 +0000

I'm pretty confident it was from Interfacing Technologies, based on the information available to me

An excellent idea

JamesFinister — Mon, 18 Aug 2008 20:37:00 +0000

I think leaving the post up (with Scott's role identified) is a more fitting approach than taking it down IF (and I think it is a valid if) we can be sure that it actually was posted by Scott.

prospect pool

skeptic — Mon, 18 Aug 2008 20:08:00 +0000

May i suggest that perhaps "Darwin" fits as Scott has just effectively removed his product from this prospect pool? Editing the comment now.... No wait! chnaged my mind. I'm about to go have breakfast and send son off to school. Scott since you have violated the terms of the site, i have no qualms in suggesting the assembled expertise here makes their own analysis of Interface Technologies' compliance with ITIL V3. I'll contribute too after I'm fed :-D

Awards

rpmason — Mon, 18 Aug 2008 19:41:03 +0000

The Darwin Awards are for those people who "do a service to humanity by removing themselves from the gene pool". May I suggest the Horse's A$$ Awards.

Darwin Awards

Red Pineapple — Mon, 18 Aug 2008 17:46:57 +0000

I think the Skep should have a Darwin Awards for id10t posts, like the one from Interfacing Technologies. I'll be happy to nominate myself in the non-vendor category!

Sales Manager

JamesFinister — Mon, 18 Aug 2008 17:29:10 +0000

That would be the Interfacing Technologies of which one Scott Armstrong is Sales Manager, then?

http://strategis.ic.gc.ca/app/ccc/srch/nvgt.do?lang=eng&prtl=1&sbPrtl=&estblmntNo=123456120452&profile=cmpltPrfl&app=1

A litle unsubtle, perhaps.

ITIL Vendors

Scott Armstrong — Mon, 18 Aug 2008 17:15:00 +0000

Agreed too many companies try to ride the ITIL buzz hype. Best support I found for ITIL implementations is at a company called Interfacing Technologies [link removed]), they have built out the entire list of ITIL volumes into a comprehensive process hiearchy (including roles, documents, interactions between processes at multiple levels, etc.). I recommend it for anyone who is struggling with a costly & lenghty ITIL initiative.

Measuring vendors

Red Pineapple — Sat, 16 Aug 2008 12:35:26 +0000

Great article, skep. It was time it was laid bare. I measure a vendor's commitment as follows:
* I search the vendor's web site for ITIL and if the term is limited in use to press releases then it's suspect.
* If there is a complementary "ITIL white paper" on the site, written by a third party mercenary then it becomes real suspicious.
* If the taxonomy of the product set is inconsistent with ITIL and the terms are used loosely then it is a slam dunk.

I think the real measure of a vendor's commitment is participate and engaging the community in which they operate in service management knowledge transfer. In most cases the angle is as you have stated, the marketing angle and not the service and support angle.