The IT Skeptic - Comments for "Is ITIL still dead in the water?"

Distance from the coalface

JamesFinister — Tue, 19 Aug 2008 07:45:43 +0000

Looking at it from an ISO perspective, ISO standards aren't supposed to refer to non-ISO matrial, although there has been a bit of give and take on both the OGC and ISO side. Also there is a copyright issue on both sides. I'm not sure that the the ISO 20000 refresh is about bringing it in to alignment with v3, from what I've seen so far it is also about addressing new areas.

My gut feel is that ISO 20000 will bear less and less resemblance to "ITIL turned into a standard" amd more into a quality system that covers specific IT service managmentr issues

we have to do it at the coalface

skeptic — Mon, 18 Aug 2008 21:01:24 +0000

Yes I've heard that argument. So instead of OGC and ISO doing the work to keep the two coupled, we have to do it at the coalface. i don't buy that. this is a dynamic world. The coupling could be loose but it needs to be there. if I am ISO20000 certified what does that mean for my ITIL compliance? if I spend a million bucks on ITIL will that or will it not mean I can get ISO20000 certification?

if ISO20000 has a refresh coming that brings it into alignment, the books should say that, and describe where the gaps are that need to be addressed. Ignoring ISO20000 was not the solution

Holiday castles

JamesFinister — Mon, 18 Aug 2008 11:25:08 +0000

There are a lot of residents of castle ITIL who also spend time in fortress ISO 20000, and don't see the two as being in competition with each other. They are also doing a lot to develop an expanded ISO 20000 at the moment. Had v3 been too explicit in supporting the current version of the standard it would be overtaken by events in the next couple of years.