http://www.itskeptic.org/those-who-would-promote-cmdb-should-promote-cmdb Comments for "Those who would promote CMDB should promote CMDB" en http://www.itskeptic.org/those-who-would-promote-cmdb-should-promote-cmdb#comment-3698 <p>A CMDB is a tool, not THE tool. A tool that (can) support virtually all ITIL/ITSM processes to some degree, but still a tool. ITIL v3 re-enforces the notion that the CMDB is not a THE sole repository of truth. The sophistication that YOUR particular CMS requires will depend on what process areas and improvements you are focusing on, which should be driving your selection of a CMDB.</p> <p>Putting tools into ITIL boxes is vendor spin, not good practice. Find out what areas are hurting you the most, and look for tools that directly address YOUR needs, NOW, with an acceptable ROI. </p> <p>Process improvement and cultural change take time and effort, with or without tools.</p> <p>Skep, I think you're right on. Slow and steady wins the race.</p> <p>John M. Worthington<br /> MyServiceMonitor, LLC</p> Thu, 30 Oct 2008 01:13:12 +0000 John Worthington aka MySvcMon comment 3698 at http://www.itskeptic.org