Kudos to Sunrise

ianclayton — Mon, 01 Dec 2008 11:01:25 +0000

I want to say kudos to Stuart at Sunrise Software for actually responding to my questions and continuing a very open and much more frank conversation about the polarized project success in the UK with ITIL. Much of what was reported in the survey was based upon ITIL V2. I'm not sure folks here in the US actually understand that the challenges they are facing now with absorbing ITIL V3 (yes even a year plus after launch) are echoed elsewhere, and especially in the UK.

Stuart explained how they see 'rushers' and 'thinkers' as projects. The 'rushers' those who want to implement ITIL all in one go as quickly as possible, often spurred on by vendors, consultants and generally those who will not suffer the consequences of a failure. Typically these projects fail. And... the 'thinkers' - those who plan and phase their projects - as you might suspect these have much more success.

Senior management please look away..... Another telling opinion is that more money is presumed lost in failed ITIL efforts overall, than benefits gained and stated.... hhmm..

For those who claim to know me this leads me back to what might sound like a familiar conclusion - ITIL is not the solution - its a contributor to a solution. It is but one element and certificate centric consulting, or 'buy my tool because its associated with ITIL' selling must be exposed for what it is - not playing with a full deck (of cards)...

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skeptic — Thu, 27 Nov 2008 20:13:57 +0000

See Ian Clayton's comments on this on LinkedIn

The IT Skeptic - Comments for "Crap Factoid Alerts: Strong Commitment to ITIL3, 72% trained, 94% planning, 89% predictable costs...."

Kudos to Sunrise

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