Where did the promised ITIL V3 Service Model go? I think we know

skeptic — Mon, 21 Sep 2009 07:21:01 +0000

It has been suggested to me that the free ITIL V3 portal function promised to us so long ago is provided by the Best Practice site or the Official Site, not TSO's ITIL Live site.

Anybody who was party to the early descriptions of the portal knows those sites do not meet the expectation set. If we read the paper cited above, we see that

A key feature of ITIL Live is the interactive integrated ITIL Service Model that brings the entire lifecycle into focus graphically and shows the interaction between the lifecycle stages and the processes used within them.

Sounds like the same ITIL Live as sold by TSO to me.

It is true that the Best Practice site and the Knowledge Centre do get the occasional white paper. Not a template or other value-add product in sight though, nor any interactivity or Web 2.0 user involvement. Neither of them is the mythical ITIL Live.

The really telling fact though is lurking in the front of every ITIL V3 core book. I bet you never paid much attention to the List of figures before. Go look now. You will see

The ITIL Service Management Practices Integrated Service Model conforms to technical drawing standards and should be referred to for complete details. Please see www.best-management-practice.com/itil for details

Well, that link doesn't provide any trace of The ITIL Service Management Practices Integrated Service Model. The Best Practice site only provides promises of it. But it does sound remarkably like the interactive model that TSO charge all that money to see at ITIL Live.

It is hard not to conclude that the current commercial ITIL Live site for which OGC holds no copyrights is a resource that was promised as free and is clearly intended by the ITIL books to be on OGC's site at www.best-management-practice.com

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skeptic — Mon, 21 Sep 2009 06:00:00 +0000

ooops do not adjust your set. comment moved - see below

(I was trying to revive an old unpublished comment if you must know and Drupal doesn't quite work right when you try to get it back to the top of the Recent Comments stack)

The IT Skeptic - Comments for "The ITIL portal was originally going to be free"

Where did the promised ITIL V3 Service Model go? I think we know

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