Thank you

JamesFinister — Sat, 16 May 2009 11:52:29 +0000

Personally I have been more affected by Aidan's recent blogging. For a long time I had him down as a member of the establishment but he shot up in my estimation at the itSMF conference last year when he queried the qualification scheme and stood up to be counted.

As for CoreITSM - well I do wish you hadn't used RealITSM for scurrilous though humorous means, since I think that term is closest to what I mean.

There is a view of ITSM that is implicitly built around making the fewest number of cosmetic changes needed to keep everybody happy. As a result you get invited to speak at lots of nice unchallenging, unquestioning itsmf events, and then you get head hunted by a consultancy or a vendor and everyone goes back to BAU.

My view of Core ITSM is quite different; it is about the fundamental changes you have to make to deliver the service customers pay for. Some of the changes might be simple, but they aren't easy. It isn't about the minimum of change you have to make, it is about the minimum changes you have to make to establish a new, stable, robust, world view.

So yes cut the crap - but know what is crap and what isn't.
Don't gild the lily - absolutely, I'm so fed up of people claiming to be world class when they are just doing the basics.Over delivery is wrong, but here is the news - If you think you are overdelivering I can guarantee you aren't.
The necessities - those are the things everyone shies away from. Deliver what I need without excuses.

The IT Skeptic - Comments for "A new skeptic enters the blogosphere"

Thank you