The IT Skeptic - Comments for "A few of our wealthier readers might now consider ITIL Live™"

Not impressed [with ITIL Live™]

WayneK — Tue, 29 Dec 2009 20:44:00 +0000

So I've been involved with ITIL for some years now. I've had an ITIL Live membership for a few months and have to say, I'm not impressed. Okay, first I'll admit I'm writing this comment after a terse email to their customer service so yes, I'm still pissed off.

The objective: The site has all the process and funtions covered, however the content is very light with documents that look like they were hastily posted so they could get a site up. Not much real content there. You'd think with the number of people in ITIL now they could get some very good real world implementation examples? You can get the same info they have posted reading the OGC books for an hour. I emailed them with feedback and links to the MANY spelling errors I encountered in process headings and other areas. Every web development tool I've used has spell check built in. The site is slow. NEVER good for an online service. I attempted to log in today and got the message I had a previous session active and I should try again in 30 minutes? What? Are they kidding me? NEVER have I had an account that told me to come back in 30 minutes. Is that best practice? At the very minimum, a logon should terminate any previous session. Ridiculous.

The subjective: It seems to me to be a hasty effort to compete with Pink Elephant's PinkAtlas. Major spelling errors in process names? Really? Downright sloppy at best. I have a corporate membership to PinkAtlas and it's like night and day. Detailed templates and flow charts available. Site is fairly fast as well.

I've told them (ITIL Live) that unless some monumental changes occur before my membership is up, they can be sure of at least one thing: They'll be minus one customer next year. So to sum it up, if you're a serious practitioner of ITIL or someone who's trying to get certified...or...hell...if you're anyone, stay away from ITIL Live.

It is weak

aroos — Thu, 18 Jun 2009 06:23:12 +0000

TSO is offfering free trials so I had a look. The content is very light, a few clickable process graphs but not access to the books. The list of experts is weak, just Sharon and two other unheard-of ladies. The news are old, top news was from March (this year). The testimonials are sad, written by the authors etc. A lot of content seems to be links to free stuff. There was one slightly interesting article in the toolkit but I had seen it before!

The interesting article was David Wheeldon on Service Strategy. He writes: "Ironically, the first two terms – ‘Business Strategy’ and ‘IT Strategy’ – are not used in the Service Strategy publication. Perhaps, understandably, the authors wanted to avoid using them so as not to imply that there was a void between the business and IT. While it may be ultimately beneficial if Business Strategy and IT Strategy are synonymous (particularly where the organization is an IT vendor or supplier), in reality many organizations have not reached that stage and may never do so due to business diversity, geography, cultures, etc."

A very good point.

Aale

There is a problem here. The

Marcus — Fri, 15 May 2009 12:19:19 +0000

There is a problem here. The £495 per annum fee is for individuals. It is limited to a single machine and cannot be transferred for use by others. It can only be used by the person who is authorised on the contract.

So it can't be used by corporations.