http://www.itskeptic.org/are-training-providers-experiencing-drop-certifica Comments for "Are training providers experiencing a drop in certification pass rates since ITIL V3 Foundation syllabus was revised?" en http://www.itskeptic.org/are-training-providers-experiencing-drop-certifica#comment-4887 <p>Yes, we've felt an impact in our classes. Most seriously, there have been numerous reports by our students of questions on post-revision exams which fell outside the new syllabus. Having trained many thousands of students, we have a relatively stabilized notion of what our pass rates should be, e.g. 97%. This last round of exams (four classes in May) was markedly lower, e.g. 85%.</p> <p>My feeling is that quite a bit of maturation has yet to occur in the ITIL certification bureaucracy. Exam quality is still substantially less than it should be. Question wordiing is unnecessarily obtuse. We've seen repeat questions on exams. The testing software used by the examiners has significant faults. Post-exam feedback provided by some online examiners is incomplete. There's no such thing as an adaptive ITIL exam yet. Lots of work to do.</p> <p>We're taking countermeasures to ensure consistency in learning outcomes regardless of the air cover provided by the certification hierarchy.</p> Tue, 23 Jun 2009 14:28:56 +0000 David Stucky comment 4887 at http://www.itskeptic.org http://www.itskeptic.org/are-training-providers-experiencing-drop-certifica#comment-4877 <p>Skep, as you've blogged already EXIN are suffering some "teething problems" so we've only seen one set of results post 1st May. That was a 100% pass rate for a closed (single-company) course so perhaps not indicative.</p> <p>Having read Ivanka's post, I'd agree that some of there's a slight mismatch between syllabus and exam. I've been told by two delegates that things which are supposedly now outside the syllabus came up in the exam.</p> <p>Duncan</p> Mon, 22 Jun 2009 13:37:15 +0000 Duncan Anderson comment 4877 at http://www.itskeptic.org