http://www.itskeptic.org/how-long-will-itil-take Comments for "How long will ITIL take?" en http://www.itskeptic.org/how-long-will-itil-take#comment-5701 <p>ITIL Wizard... while a big fan of your blogs and tweets, this one has me worked up.</p> <p>Your comments are setting some major expectations that I feel continue to aid to the frustration of the businesses support for service improvement.</p> <p>I"m asked the same question all the time. My response is always the same "How long does it take for you get healthy".<br /> They quickly realize the point - you never "GET" healthy, you achieve a level of satisfaction based on your life-style.</p> <p>Same thing here with improving the IT service to the business. ITIL is just one of many fitness progress. You adapt to your current health and goals, and then you adopt it by making it routine and a priority. Any good fitness trainer will give you clip-board to track your efforts so that you stay in the routine. However, the real reason they do this is to justify and convince you that in 3 months while your still fat and lazy, you have actually made gains. You are lifting more, running faster and farther, etc...<br /> But you still look pitiful...</p> <p>Adopting ITIL will be the same thing. We are improving the underlying conditions that are impacting inefficiencies and most importantly we are trying to influence behavior, which is always difficult to measure yet really is where the pay back is. Optimizing decision and reaction time of people is the number one gain from all this effort. But it won't come in a few weeks.</p> <p>My non-politically correct analogy on the topic of adaption vs. adoption is this.<br /> If you are a man dating a woman with kids. The Friday night her kids are sick and you have to cancel that fine dinner to stay in with a rented movie, you are adapting. You are changing your actions, but your decision to still be with her is the same. At the point the kids sickness causes you to sell your sports car and send her and her child abroad for treatment, you have now adopted that family. You are making a personally unpleasant decision for a better outcome of the whole. </p> <p>When we can get IT professionals thinking of the outcome as a whole, we have started to adopt IT Service Management. Now it's time to raise that to a healthy mature level.</p> <p>Keep up the good work..<br /> -Matt</p> Thu, 01 Oct 2009 13:17:28 +0000 VigilantGuy comment 5701 at http://www.itskeptic.org