The IT Skeptic - Comments for "prISM service management professional certification great in theory flawed in execution"

priSM

Matthew Burrows — Thu, 24 Feb 2011 11:11:00 +0000

I know that the original blog was written a long time ago, but I found it useful to re-read it and see whether the fears and concerns originally raised have now been addressed - and I think they have.
The priSM program is now owned by itSMF International, and they have put in place a truly international governance structure. This consists of a Global priSM Institute, which has a board consisting of people from around the globe, supported by Regional priSM Institutes. The EMEA Regional Institute is now operational and has several itSMF Chapters participating, the Regional Institute for the Americas is also fully operational and an Institute for the AsiaPacRim region is due to go live later in 2011 - we already have significant involvement from chapters in the region.
itSMF International have now been directing the priSM program for over a year. While the USA pilot was getting going in early 2010, an international design team were working in parallel to evolve the scheme in to something which can work well internationally.
There is now a dedicated URL for the priSM Institute - www.theprisminstitute.org
The branding is now internationalised - so that change has happened.
Things have definitely moved on since your original blog, and I hope you'll find that we've address the concerns and fears that you had. Obviously, as Service Management professionals, we're always looking for continual improvement opportunities, so please let us know if you have more observations and suggestions. I'm involved in the Global Advisory Committee for priSM, so have an interest in driving continual improvement and addressing any issues.

First past the post I say

buraddo — Thu, 29 Oct 2009 18:07:08 +0000

Governance and control is the enemy of original thought.. This is one area some new ideas could be useful. If the Yanks (no offensem meant because my son is one) have a reasonably size community to adopt the idea and they think they have something uniquely interesting.. Full steam ahead.. Who needs uniformity and conformance.. Maybe a bigger issue if it was UK and France or some EU nation because of scheme portability, but US is a fairly self-contained market for the most part.

I suspect however there is no original thought here.. Classic centrally reviewed, point based system used by everyone else's dog.. Wake up and smell the social network technology, apprenticeships, mentoring, a verifiable genealogy of success.. This is one area social networks might actually do something useful.

Brad Vaughan

I finally stopped watching

Quatroux — Thu, 29 Oct 2009 13:09:07 +0000

I finally stopped watching their website for updates. From where they stand now, I can't see them gaining even the acceptance seen for TOGAF. Perhpas they were shooting for a BABOK-style certification that has about 0% adoption in the industry. At least TOGAF got a lot of vendors on-board and their certified staff will want to hire other certified staff as they change companies and merge with the rest of the industry.