The IT Skeptic - Comments for "Basic Service Management"

Core as in Cor Blimey

CyberJMC66 — Mon, 16 Aug 2010 21:41:14 +0000

John M. Clark

How can I help via USMBOK Initiative?

ianclayton — Thu, 22 Jul 2010 19:41:28 +0000

Rob

Congrats on the new book. Let me know how I can help get the word, resell, and connect someone with like thinking about (universal) service management concepts to my USMBOK efforts...

Ian

Core ITSM

JamesFinister — Wed, 02 Jun 2010 20:42:10 +0000

OK, that is three times you used the term "core", are you sure you don't want to borrow Core ITSM as a title? I can't help feeling there is a big difference in meaning between basic and core.

http://coreitsm.blogspot.com/

An oldie but a goodie

JamesFinister — Wed, 02 Jun 2010 20:39:31 +0000

"Reinventing Government" I can't remember the authors despite going to a briefing with one of them but their ideas inspired Clinton's approach, and, oddly, Thatcher's.

services provided to the public

skeptic — Wed, 02 Jun 2010 20:01:23 +0000

"whether you are a small business or a government department" you bet. I'm seeing multiple activity within government here focusing on services provided to the public. Service is service - the book attempts to be completely generic

What is my point

dkhoruzhenko — Wed, 02 Jun 2010 12:32:57 +0000

"This book is about how to run services, in any organisation, in any industry."
"Whether you are in any industry: manufacturing, trades, retail, IT, not-for-profit…"
The Question is:" ..." <- government sector included ?
Are you feel you're ready to write a book, which explains how to run public services from goverment's point of view ?
E.G. in Russia goverment decided to open Service portal www.gosuslugi.ru in order to provide some public services over Internet.
So, market niche is ready - USA IRS, Russian Govt,NZ Govt ...

Governments and service management

JamesFinister — Tue, 01 Jun 2010 13:31:39 +0000

Indeed, and some governments took ITSM so seriously they came up with an entire framework for it and made it publicly available ;-)

in some countries

skeptic — Tue, 01 Jun 2010 10:50:14 +0000

yes in some countries the government provides service :) In NZ they even try to improve, unlike say the USA's IRS which I have had the misfortune to engage with a couple of times. Having to do so every year is a likely explanation for the USA's affection for guns.

Basic Service Management

dkhoruzhenko — Tue, 01 Jun 2010 10:26:32 +0000

What is about government sector ? Are they providing us with services ?