Establishing Credibility and Trust

ITSMinfo — Fri, 17 Aug 2012 00:10:51 +0000

I am a a silver (5+ years) member of ISACA but I missed this memo. Anyway, as individuals and as organizations we are more likely to accept change if we trust the knowledge and ability of those recommending and/or implementing them. Trust can be established in many ways, many of which you practice:

- Blogging
- White papers
- Presentations, webinars
- Publishing books
- Consumer reviews
- Peer reviews
- Degrees
- Certifications, awards

This list is very incomplete, and please note that some may confer legitimacy that is unwarranted or undeserved. I have two points:

1. Practitioner certifications are neither more or less legitimate than other forms of trust. More in some ways, less in others.
2. Practitioner certifications may increase the number or organizations who use COBIT5 as a framework for improvement of governance, services, and processes.

Organizations will begin to pay more attention to COBIT5 because individuals will advertise COBIT5 by touting their certifications, and because they will see a more measurable and defined base of practitioners who can demonstrate knowledge at some level.

We should always be skeptical of new frameworks or certifications. Will this lead ISACA down the path of gratuitous advancement of paper certificates in order to increase revenues and drive membership? No doubt ISACA should be and are thinking of these, but maintaining credibility (i.e. restraint) is in ISACA's DNA. Overall I think the certification path is beneficial and long overdue.

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Establishing Credibility and Trust