The IT Skeptic - Comments for "ITIL Version 2.5: Will we see hybrids?"

Yes I am tempted

Ricardo — Wed, 01 Aug 2007 20:56:49 +0000

Hi The IT Skeptic,

The Service Catalog we are building has two tiers. One for the business services and other for the technological services. The technological services are not "requestables". For example: content delivery is a business service supported by three technological services: database service, web server service and application service.

The "requestables" services, in my vision could be another "tier" upon technological services, like "Update database values". And I guess this would be the target of the Request Management, right?

My concern is about the complexity that this services (a lot) would bring to the same document (Service Catalog) or to simply let this "requestables" services as procedures in each team.

Ricardo

PS: I hope you can understand me. Sorry for my poor english.

I agree with two provisos

skeptic — Sat, 28 Jul 2007 04:50:04 +0000

I agree with two provisos:
1) even though the books were there in V2, that will come as a surprise to the majority of users (and even some practitioners :-D). Certainly the Foundation course barely alluded to them. So there is the published V2 and the effective V2. Most people were buying engines.
2) the car has changed. The whole lifecycle thing has gone from lip-service to integral.

Again...

Charles T. Betz — Sat, 28 Jul 2007 02:35:12 +0000

Again, I don't think I agree with the premise. (See http://www.itskeptic.org/node/320#comment-1407).

ITIL v3 is not radically different in scope from ITIL v2, all volumes considered.

ITIL v3, as a whole, is radically different from the ITIL v2 Service Support and Service Delivery volumes.

But it's like comparing the engine of a 1997 car, to a complete 2007 car, and saying, "Boy they've really extended the scope of things here! Our mechanics have a lot more to learn!"

Charles T. Betz
http://www.erp4it.com

How about Request Mgmt

skeptic — Sat, 28 Jul 2007 00:08:03 +0000

"The" Ricardo? Welcome.

So the improved stuff on Catalogue is the only bit of V3 you have picked up? How about Request Mgmt - not tempted?

V2 knowledge and experience

Ricardo — Fri, 27 Jul 2007 16:53:21 +0000

In my opinion, the main reason for choose V2 is the actual knowledge and experience of the version inside companies and in consulting firms. I´m conducting a starting project of ITIL "implementation" and our choice for the project is a little mix with 95% of V2 (support process) and 5% of V3 (some new ideas in service catalogue).

Buy the ITIL3 books

ITMaturity — Fri, 27 Jul 2007 07:12:33 +0000

When ITIL2 was launched it got a lot of criticism from the community: we just started to implement ITIL1. The books were not particularly well written. And I remember that we considered the capacity management chapter in Service Delivery of lesser quality then the Capacity Management book of ITIL1. That chapter was written by a committee of about 20 people. Looking on the discussions on ITIL3 reminds me of that time as well.
Pretty soon there were other, better, writers that wrote comprehensive books on ITIL and those became popular. Don't buy the official ITIL2 books, they are as horrible as the latest version.

Most of the ITIL2 guidance is also there in ITIL3. And as you do not implement all processes from ITIL2 all at the same time, I would not suggest it for ITIL3 either.
I would start with the Event-Incident-Request-Problem management processes from Service Operations, Change and Release/Deploy management from Service Transition, Service Portfolio-Catalogue-Level management as well. And I will start right away with the guidance from Continual Service Improvement.

guidance is the key word

John Worthington aka MySvcMon — Fri, 27 Jul 2007 02:13:56 +0000

the thought of which book to buy is a dilemma, but you can always buy both and take what you need from both and leave the rest (presumably for later)...

John M. Worthington
MyServiceMonitor, LLC