The IT Skeptic - Comments for "Three reasons why ISO20000 certification is NOT ITIL V3 certification"

No

skeptic — Sun, 12 Dec 2010 08:36:00 +0000

I can't

No wait, try this: http://lmgtfy.com/?q=training+arrangements+for+the+ISO20K+foundation

ISO 20000 consultant training

Haider — Sun, 12 Dec 2010 07:02:49 +0000

Hi,

Can you provide contact details where I can discuss training arrangements for the ISO20K foundation?

Regards,

Thanks - same exam style today.

deaf-llama — Fri, 19 Mar 2010 17:46:30 +0000

OK. That's good to hear. I took my exam in Feb 2006 and I think only 2 failed out of 9 or 10 on the course.

Exams are the same style - new sample papers have been released several times, so obviously new papers have periodically appeared on actual exams. Both exams in final hours of a 3 day course. External invigilator (always an itSMF employee)

Exam 1: 25 multichoice in 1 hour (+15 mins if English is a 2nd language): 15 are like ITIL Foundation, 10 test understanding of Part 1 and Part 2 of the standard.

Exam 2: Usually 3 questions in 1 hour written (+15 mins if English is 2nd language).

Pass marks: at least 50% on each but 65% overall.

For my delegates, I have found the few that fail always have passed both exams but don't hit 65% overall.

Just a rumour

aroos — Fri, 19 Mar 2010 15:38:37 +0000

Sorry. That 15 % is old information, I heard it at the time I took the exam in 2006. It was true for the class I took. Has the exam changed somehow from 2006?

Aale

Riposte at rumour about itSMF ISO 20000 Consultant pass rates

deaf-llama — Fri, 19 Mar 2010 14:37:59 +0000

Aale

I have just seen your comment and I feel I need to riposte since your comment might affect my and my colleagues' livelihood.

Where does 15% pass rate come from?

I have been teaching itSMF ISO 20000 Consultant since 2006 in the UK on behalf of a well established ATO.

I am getting very high pass rates for the itSMF ISO 20000 Consultant exam.

In 2009 my results were:

50%
100%
80%
80%

As a percentage of total delegates taking those 4 exams that's 76% pass rate. That's 5 times the pass rate you were stating

If your figure really is true please invite delegates to attend my courses, instead ;-)

There is also the EXIN path

aroos — Fri, 05 Mar 2010 11:29:44 +0000

Check this http://www.exin-exams.com/Exams/IT%20standards/ISO%20IEC%2020000/Side%20Entry%20Routes%20ISO%20IEC%2020000.aspx

The itSMF ISO 20000 Consultant Exam has a high failure rate, I have heard that only 15 % or less pass the exam at first attempt.

Aale

lmgtfy

skeptic — Thu, 04 Mar 2010 20:24:56 +0000

http://www.foxit.net/pages/education/which-ISO20000.shtml

ISO 20000 vs ITIL v3

Visitor — Thu, 04 Mar 2010 09:55:02 +0000

Hi All,

I am ITIL v3 foundation certified, I am looking to get certified in ISO 20000.

Could you suggest, which one should I take up, is it foundation or consultant. Since I have ITIL, can I directly go to ISO 20000 consultant or do I have to 1st get the foundation. Please advise.

Regards,
Sooraj

jus' quotin'

skeptic — Wed, 22 Oct 2008 10:02:00 +0000

I's jus' quotin' th' paper.

Sounds like they see it differently but I don't know enough to comment. Since Jenny Dugmore co-authored the paper I gotta assume she knew that bit was there.

Known errors are described in part 2

aroos — Wed, 22 Oct 2008 09:14:49 +0000

There is one chapterISO/IEC 20000 Part 2, 8.3.3 Known errors. How much more specific it can be.

Compare to my recent comment re the V3 Known Error sub-process.

known errors and Known Errors

skeptic — Wed, 22 Oct 2008 08:51:32 +0000

The standard might mention them but "Because the standard does not use ‘known error’ with a special meaning, a service provider may choose to ignore both the ITIL definition and the advice linked to that definition, i.e. a known error is simply a ‘defect …that is recognised to exist’, without reference to whether there [sic] root cause has been established or not."

Not true about Known Erors

aroos — Wed, 22 Oct 2008 05:54:55 +0000

ISO 20000 Part1 Chapter 8.3 states:

Problem management shall be responsible for ensuring up-to-date information on known errors and corrected problems is available to incident management.

Aale

Compliance auditing is all about pedantry

skeptic — Thu, 15 May 2008 20:30:22 +0000

Certification is a precise process. Certification says you have done it right. In theory certification says your systems will work with the systems of your suppliers and customers, in a value chain.

If you don't even acknowledge the existence of a Known Error then this is an issue. A pedantic issue but an issue nevertheless. Compliance auditing is all about pedantry :-D

It doesn't matter...

doc — Thu, 15 May 2008 09:16:16 +0000

Of course KE can be important in someone's business. On the other hand, there are companies with only IM and rudiments of Change Management implemented, braging on their "ITIL compliancy", and they stay alive.
Some businesses implement pieces of SLM and CMDB and they talk about ITIL like they invented it.

ISO2k introduced Supplier Management and Business Relationship Management in V2 era, which are also kind of important to some people. ISO2k is probably impossible to implement without ITIL (V2) help, but at least can be done. And it will be some time before someone will show us an ITIL V3 compliant company. Until then, we should work with what we have...

under the illusion

skeptic — Wed, 14 May 2008 10:04:12 +0000

It isn't obvious to everyone - there are a lot of people under the illusion that ISO2000 does in fact indicate ITIL compliance.

And in fact this POST-V2 certification isn't version 2 compliant either, unless Known Error doesn't matter...

Of course it isn't

avallesalas — Wed, 14 May 2008 09:20:55 +0000

Well, Skep..

I assume that you are doing just an analysis of the OGC document, because of course it is impossible that a pre-V3 certification can be V3 "compliant". It is so obvious that I had to tell... :-)

Antonio