The IT Skeptic - Comments for "It is a helpdesk so it must be ITIL"

one-liner-miner

skeptic — Tue, 12 Aug 2008 21:57:46 +0000

I cannot possibly comment on the world's largest storage company's grasp of problem management, but it was in fact the tiny one-liner-miner who spammed me.

A strange thing happened in Google...

Red Pineapple — Tue, 12 Aug 2008 18:29:57 +0000

I was interested in who you are talking about and I typed "Intelligent call handling empowers the user to automate key aspects of call management, including priority determination, assignment and routing, notifications to key stakeholders and groups of interested parties" into Google and it popped up with an Aussie outfit that was bought out by a large storage company. Didn't know those guys did freeware? Didn't sound right!
So I then typed into Google "A list of Servers, PDAs, Routers, Printers and other hardware can be created in the Configuration Management database" and found the actual freeware stuff by another Aussie company which seemed to have mined one liners from all over the place, including the guys in the first Google hit.
So it seems that the world's largest storage company is clueless about problem management! Or maybe not as the description is a good definition of blame (and maybe that is what they assume problem management is?)
BTW: My domicili executandi is Marion Island, if any lawyers are looking for me, because I alleged their clients were clueless about problem management.

But when is a hoover a vacuum cleaner

buraddo — Tue, 12 Aug 2008 13:56:00 +0000

Or Rollerblade and Inline Skate ? Or Windsurfer a Sailboard ? or take your pick..

When does ITIL as a brand become greater than the definition of the brand ?

Has ITIL as a brand become just a label to define all processes, people and product that are required in the endeavour of managing IT ?

Is that a bad thing or a good thing for the ITSM industry ?

In resisting this, are we just religious zealots ?

Brad Vaughan
http://blogs.sun.com/buraddo