The IT Skeptic - Comments for "Introduction to Real ITSM, the new ITSM body of knowledge from the IT Skeptic"

current Worst Practice

skeptic — Mon, 18 Aug 2008 20:22:31 +0000

Yup. For those with English as a second language, Real ITSM is a spoof. A joke. It pokes fun at existing deficiencies. It can be regarded as an assemblage of current Worst Practice :-D Along the way it also has a pretty hefty dig at ITIL too, trying to pop the hype bubble.

With, I hope, a few thought-stimulating ideas in it too

Now I am lost. Is this

rskolnik — Mon, 18 Aug 2008 12:13:32 +0000

Now I am lost. Is this supposed to be a parody or description of how it's usually done meant to be (an indirect) guide on how not to do it?

Samples from the Real ITSM book

skeptic — Mon, 18 Aug 2008 08:41:00 +0000

Hi Radovan. Good question. Yes there is a fifteen-page sample on Lulu. In addition, you can find numerous extracts on the Real ITSM site, especially starting here.

defined documented repeatable process

skeptic — Mon, 18 Aug 2008 08:35:30 +0000

Lou and Stan have a defined documented repeatable process for knee-capping, with clearly assigned roles and tightly controlled tools (proscribed actually). Some of their international subsidiaries have local variants, but all certified to the relevant national standards.

Skills of the debt collectors

FGD — Mon, 18 Aug 2008 07:51:06 +0000

Did Lou and Stan get adequate training in kneecapping? This is a much needed skill to have in their particular service management area. And it ensures a high level of security for the client, especially if they have the proper social skills that go along (Bullying and Intimidation 101 is only two days training, plus half a day for the certification exam at out company).

Will there be a sample

rskolnik — Mon, 18 Aug 2008 07:13:48 +0000

Will there be a sample chapter (or something like that) available so that we can check before buying?