The IT Skeptic - Editing

CSI p124 PIR belongs in 5.6.5

skeptic — Wed, 12 Mar 2008 11:04:37 +0000

The heading ‘Post-Implementation Review’ and its following paragraph moved to page 125, to follow the paragraph ending ‘The proposed change is then scheduled as part of a release.’ i.e. this sub-section becomes part of section 5.6.5

CSI assorted editing errors refering to figure "below"

skeptic — Wed, 12 Mar 2008 10:59:06 +0000

36
3.10.3
‘IT governance touches nearly every area detailed in the figure above.’ changed to ‘IT governance touches nearly every area detailed in Figure 3.7.’
100
5.2, Value of processes vs. maturity
of processes
In first paragraph, first sentence, ‘below’ deleted
100
5.2, Value of processes vs. maturity
of processes
In second paragraph, the first sentence amended to read:

CSI p162 figure is 8.3

skeptic — Wed, 12 Mar 2008 10:51:55 +0000

In second paragraph of Communication transformation (right hand column), ‘The below figure’ changed to ‘Figure 8.3’

p61 "Security Management" should be title ?

Christophe De Boeck — Mon, 20 Aug 2007 12:11:53 +0000

p61 of CSI starts with a bullt point "Security Management" as if it were in the list which has started on p60., but in my opinion Security Management should be a new title (in italic) on the same level as Problem Management (p60).

super pedantic: no "G" in green-field

skeptic — Wed, 11 Jul 2007 05:35:05 +0000

ST start of chapter 8, p 199.
Who is "Greenfield"? presumably this means "green field"

SO p 123 6.3.4 "IT Operations Management"

skeptic — Mon, 25 Jun 2007 22:25:19 +0000

http://www.best-management-practice.com/changeLog/maintainIssue.aspx?ID=7 describes this error: 6.3.4 Technical Management Organization. Third paragraph begins with the words "IT Operations Management" This should be changed to "Technical Management"

I disagree. I think they are referring to the broader IT Operations Management correctly. Included here as NOT an error :-D

SO p35 Event definition

pfranck — Mon, 25 Jun 2007 10:48:47 +0000

I do not understand second part of the definition of an event (Service Operation, Page 35, 4.1 Event Management).

The definition seems to include 2 parts : one which is consistent with the Event definition in the glossary (Service Operation, page 232) and the second starting with "evaluation of the impact".

There is a missing line in the right hand column if you compare it's length to that of the left colum.

My explanation to this is there is probably some text missing. Something like "(...) of IT Service. Event Management implies evaluation of the impact (...)".

1.4 does not scan

skeptic — Mon, 25 Jun 2007 09:02:49 +0000

Section 1.4 second para doesn't read properly:

While analysing ways to improve services other opportunities the reader will learn techniques to improve their lifecycle practices of ...

It can be understood but there is an editorial error somewhere

All books 2.2.1 repeats service definition

skeptic — Sun, 24 Jun 2007 21:41:03 +0000

pure pedantry:

Chapter 2 is in all books (though with very subtle editorial differences).

2.2.1 the text at the start in a box defining a service is almost identical with the following paragraph - should have been edited?