The IT Skeptic - Pink

The future whispered to me at PINK14

skeptic — Fri, 28 Feb 2014 11:01:03 +0000

Amongst all the cool stuff at PINK14, there was one brief event the significance of which may have passed most people by. The future of ITSM whispered to me.

Welcome to the Web Wide World

skeptic — Thu, 07 Mar 2013 01:45:22 +0000

Welcome to the Web Wide World. Many readers of this blog are so immersed in the world that the Web has created that you take it for granted, but let's not. The flattened shrunken world of the Internet has this power to change lives. It strikes me every day, because I live it.

See you in Vegas for the Pink Elephant conference?

skeptic — Thu, 13 Jan 2011 22:31:54 +0000

The IT Skeptic will be in attendance at the 15th Annual IT Management Conference in the Bellagio, Las Vegas, 21st-23rd February (come see me in my booth!). It's not too late to get along to the biggest and best ITSM conference around. Check out the depth and breadth of the content.

Rant vs counter-rant: the ITIL V3 Certification Scheme

skeptic — Tue, 27 Jul 2010 19:51:28 +0000

Pierre Bernard over at Pink Elephant had a "personal rant" about "people «complaining» about the ITIL® V3 scheme" and "much negativity presently in various blogs and social media sites about the ITIL® v3 scheme". That'd be me, for one, so I feel compelled to comment.

emerging trends and themes of IT Service Management

skeptic — Fri, 07 May 2010 00:52:37 +0000

A funny thing happened on the way to the conference... Those interested in emerging trends and themes of ITSM should check out my posts over at the Pink Elephant Conference Blog, regarding why the conference name was changed from IT Service Management to IT Management, and what I think are the four strong emergent themes of IT Management for 2010/2011. Let's get some discussion going over them...

Why the difference in numbers between PinkVerify and OGC ITIL product certifications?

skeptic — Mon, 08 Mar 2010 21:04:58 +0000

There appears to be more vendors certifying their products against more processes on PinkVerify than the OGC scheme. Why is that? What can OGC learn from Pink about making it easier for vendors? or does it show that PinkVerify is too easy? Does it matter?

An outage on the IT Skeptic website and why technology hates me

skeptic — Tue, 23 Feb 2010 01:29:10 +0000

I hate technology. Really. I work with it every day, but I feel about it the same way that sanitation workers feel about their medium (or the way I HOPE they feel about it). I use technology when I have to, to do what I want to do. But I hate it. And it knows it and it hates me back. Take for example the weekend's outage on this blog.

The Exhibit Hall Optimizer

skeptic — Mon, 25 Jan 2010 20:22:03 +0000

It is not too late to sign up for Pink Elephant's 14th Annual ITSM Conference in Las Vegas next month. I'll see you there. If you come along, we'll be introducing an entirely new feature: an Exhibit Hall Optimizer. I have created the EHOBOK, the Exhibit Hall Optimizer Body Of Knowledge, as a tool for you to extract maximum value from the vendor exhibits, usually a dead zone for some of us at a conference. Check it out on the Conference blog and discover important principles such as

5 Tips For Developing An ITSM Strategic Road Map

skeptic — Mon, 02 Nov 2009 23:21:13 +0000

Over on the Pink Elephant conference blog, I talked to Pink Elephant’s AVP Product Strategy, Troy DuMoulin, who blogs regularly and – I think – with lots of insight. We don’t always agree (see my recent post) but anyone who themes his blog around the Hitchhiker’s Guide to the Galaxy has got to be worth reading, and the content rewards the effort.

Taking on the CMDB Deathstar

skeptic — Fri, 30 Oct 2009 04:15:38 +0000

Anyone who has read my posts on CMDB and those of Troy DuMoulin on that same topic might think we disagree and they'd be right... but only partly. There is a lot we DO agree on over CMDB. Nevertheless I look forward to some brisk debate at the Pink conference in February in Vegas.

Common sense around ITIL V3 certification paths

skeptic — Sun, 07 Jun 2009 04:11:47 +0000

In true camels/committees fashion, the ITIL V3 certification scheme is arcanely complex, as it twists itself into knots to please everyone. Then Pink Elephant come along and make it all seem simple.

Interesting idea for spreading the expertise - and the risk

skeptic — Mon, 27 Apr 2009 07:53:44 +0000

In our mobile age it becomes very difficult for employers to build a base of expertise in the organisation. It leaks. You've no sooner paid for someone's ITIL Manager's (now Expert's) certificate and they are moving on. Pink Elephant has been talking about an interesting alternative approach: an expert team.

Every word in the thesaurus: how to distinguish between PinkVerify and ITIL compliance

skeptic — Fri, 01 Dec 2006 08:49:34 +0000

[Update June 2009: This article has a poignant irony to it, now that OGC have unilaterally decreed that ITIL is, after all, a standard that one can certify compliance against]