The IT Skeptic - 2011

ITIL 2011 persists with the dangerous concept of supporting services

skeptic — Thu, 15 Sep 2011 20:43:55 +0000

Not only has ITIL V3.1 2011 not fixed the problems with business-vs-technical services, they have gone the wrong way and reinforced the problem. I will fight to the death to say there is no such thing as internal supporting "services", because I care about ITSM.

My how ITIL has grown: the size of the new ITIL V3 2011

skeptic — Fri, 15 Jul 2011 10:18:57 +0000

We have more news on ITIL ~~V3.1~~ V3 "2011 Edition", from itSMF International. Of most note is the extraordinary increase in the size of ITIL.

ITIL V3 2011: a new book and four new processes

skeptic — Sun, 26 Jun 2011 11:18:44 +0000

Let's discuss the only information we have about the upcoming ITIL V3 2011: this FAQ.

Why ITIL V3 2011 matters and how OGC, TSO and APMG aren't helping

skeptic — Sat, 25 Jun 2011 00:30:42 +0000

On July 29 2011 we will get the update to ITIL V3. There are calls for us to just relax and stop worrying about ITIL V3 2011. Those unconcerned by changes to ITIL are those immersed in it: the experts, the consultants, the trainers. The other million users of ITIL can't keep track of all the differences between V2, V3, and V3 2011. They don't have the time or the interest (or the means). Right now they are confused and uncertain. And Castle ITIL aren't helping.