The IT Skeptic - Refresh

Remarkably frank, but what are the benefits of the ITIL V3 Update?

skeptic — Mon, 19 Jul 2010 09:54:57 +0000

itSMF International have released a remarkably frank document describing the ITIL V3 Update. It's also a bit odd: it carries the banner of itSMFI but it is unsigned and undated. And it doesn't answer the question it poses: "ITIL® V3 Update, what are the benefits?"

OGC and TSO release ITIL V3 Update scope and development plan

skeptic — Thu, 18 Feb 2010 19:12:36 +0000

Fresh out of the pan today, the Scope and Development Plan: ITIL® V3 Update is released. (Thanks Liz for the tip!) I'm getting ready to leave for the Pink Elephant conference in Las Vegas (see you there! Come to my sessions, or see me in booth 203), so I may not get time to comment on this document. We all welcome your comments - leave them here.

TSO announces ITIL V3 Update mentors, and seems to have abandoned Incremental ITIL

skeptic — Tue, 08 Dec 2009 19:33:25 +0000

TSO has appointed the four "mentors" for the ITIL Refresh Refresh (thanks servicesphere)

Call for authors and reviewers for the ITIL V3 Refresh refresh

skeptic — Wed, 28 Oct 2009 20:54:43 +0000

All you budding ITIL authors, now is your chance.

Refreshes all round and no time to apply

skeptic — Tue, 06 Oct 2009 08:37:55 +0000

ITIL V3, PRINCE2:2009 (The-Framework-Previously-Known-As-Prince2), ITIL V3 New Edition... and now M-o-R:2010 and MSP:2010. Yes, OGC are calling for authors for Management of Risk 2010 edition and Managing Successful Programmes 2010 edition. Go on! How hard can it be? But you better hurry...

The OGC ITIL V3 Change Log's greatest hits

skeptic — Fri, 25 Sep 2009 01:50:14 +0000

If you are thinking the ITIL V3 2nd Edition or Refreshrefresh - or whatever it is called - is just about adding a few missing semicolons and spelling Ivor Macfarlane's name right, think again. Even if they get talked out of this plan to rewrite (read: dumb down) the whole of Service Strategy ("oooh ITIL is HARD - why can't it be easy like TV?"), take a look at some of the errors to be fixed in the books. Remember, paid authors for each book from major corporations, hundreds of reviewers, professional commercial publisher with professional editors... and we get:

No new concepts in the ITIL V3 2nd Edition - the ITIL RefreshRefresh?

skeptic — Wed, 23 Sep 2009 06:35:38 +0000

"New concepts are not to be added" says OGC's "Mandate for Change", the Project Requirements for the ITIL V3 Refresh refresh

Egg on face from the ITIL Refresh Refresh: we can do better at reviewing bodies of work

skeptic — Sun, 20 Sep 2009 21:34:21 +0000

The whole of New Zealand was out by 190 metres - we're in the middle of fixing it. No big deal: redraw, rebrand, reprint, redistribute every single topographical map of the country; recalibrate/reprogram some of the GPS devices; run batch programs to change the coordinate position of everything in every database in the country; work really hard to make sure all the emergency services stay on the same page ...er... map. Simple really. Harder is telling people it is happening: nobody I speak to even knows. It would have been a little simpler if they had got it right the first time, but that is unfair criticism since technology has moved on over the however-many decades or centuries since they surveyed it for the last set of maps. The errors took a long time to show up (when GPS became widely used).

Imagine the reaction if it were to come out in a year or so that the latest set of maps is still wrong.

Is ITIL there to describe what the experts know? Or is it there to guide those setting out on the ITSM journey?

skeptic — Thu, 17 Sep 2009 21:43:57 +0000

Once again the comment discussion on this blog has dug down to a very fundamental question: Is ITIL there to describe what the experts know? Or is it there to guide those setting out on the ITSM journey?

OGC revising ITIL again

skeptic — Fri, 11 Sep 2009 07:05:21 +0000

Just when I asked whether there was any change to ITIL V3 books, out comes Project requirements for an update to the ITIL® core publications. OGC say "scope of change is gradual and not too extensive." We've heard that before.

everything the IT Skeptic can find out about ITIL Version 3 on one page

skeptic — Tue, 22 May 2007 09:45:35 +0000

The IT Skeptic is now collecting everything I can find out about ITIL Version 3 on one reference page. It will apppear on the RSS feed whenever it is updated, or else if you register you can subscribe to notifications at the bottom of the reference page ("subscribe post").

For example, here is what we know about Certification:

The scale of ITIL Version 3: are people ready for it?

skeptic — Tue, 22 May 2007 01:14:39 +0000

People are starting to realise how different ITIL Version 3 ("The Refresh") is from ITIL Version 2, and how much more extensive the scope and ideas are. It is all good, but are the public prepared for it?

A visualisation of how ITIL Version 3 transforms ITIL version 2

skeptic — Thu, 17 May 2007 03:22:19 +0000

If you are a visual person like me you may find a diagram helpful in understanding just what ITIL Version 3 means, what has changed. The diagram has been moved to here (it's still free!).

The king's method of writing a new decree: how OGC does ITIL V3 - The IT Skeptic

skeptic — Wed, 16 May 2007 21:29:45 +0000

4:05 minutes (1.64 MB)

This is a podcast of the original article The king's method of writing a new decree: how OGC does ITIL V3

The king's method of writing a new decree: how OGC does ITIL V3

skeptic — Sun, 13 May 2007 21:23:04 +0000

This article has been podcast.

This recent comment on this blog "the OGC could have done a better job of communicating during the process" comes from someone - if it is who I'm pretty sure it is - who is well placed in the ITIL "elite". That is my #1 point in all my ITIL V3 postings.

All this British public service "you'll know when we decide it is time to tell you" stuff is not how new versions of all standards/frameworks are developed, and I don't think it is best practice.

Sharon Taylor's 5 ITIL Myths - The IT Skeptic

skeptic — Sat, 12 May 2007 09:40:18 +0000

7:34 minutes (3.03 MB)

A podcast of the original article Sharon Taylor's five common myths about ITIL Version 3.

Sharon Taylor's five common myths about ITIL Version 3

skeptic — Sat, 12 May 2007 08:46:24 +0000

This article has been podcast

At the US Pink Elephant conference, Sharon Taylor, the Chief Architect and Chief Examiner of ITIL, listed five common myths about ITIL V3. I thought I'd make it clear that none of them came from this blog.

itSMF announce all seven global ITIL Version 3 launch events only weeks away so book now!

skeptic — Thu, 03 May 2007 21:43:37 +0000

The ITIL Version 3 Launch website has announced details of all seven launch events. The last one is only seven weeks away so book now. These have changed from the early plans the IT Skeptic described here. USA wins, Canada loses. Korea chosen over Japan.

The way OGC and APMG stand back without any response is completely unacceptable - The IT Skeptic

skeptic — Wed, 02 May 2007 09:58:50 +0000

8:35 minutes (3.44 MB)

A podcast of the original articles The way OGC and APMG stand back without any response is completely unacceptable and read more

APMG finally let us in on ITIL Certification thinking

skeptic — Tue, 01 May 2007 22:35:52 +0000

This article has been podcast

I knew I should have held this month's newsletter a few days. The moment it is published with another tirade about the lack of support information and direction in ITIL certification, APMG finally open the kimono.