The IT Skeptic - service delivery

the Kingdom of SIAM

skeptic — Wed, 22 Oct 2014 16:48:48 +0000

There's a new buzzword on the block: SIAM, service integration and management.

ITIL Service Delivery Manager

skeptic — Mon, 26 Jul 2010 04:38:04 +0000

Maybe I missed it, but ITIL V3 doesn't appear to have one person owning and accountable for the customer experience. I don't mean for one service, for one process, for one customer: all of it.

The Service Delivery Tool gap?

skeptic — Wed, 14 Feb 2007 19:57:37 +0000

A recent article raises the interesting question of why there are far more Service Support tools than Service Delivery tools. The IT Skeptic knows why. The underlying assumption of the article that I would skeptically challenge is that there is a role for Service Delivery tools.

Here is an article that raises the interesting question why there are far more Service Support tools than Service Delivery tools.