http://www.itskeptic.org/taxonomy/term/419/0 en http://www.itskeptic.org/content/kill-ticket <p>I really like the "kill the ticket" movement in DevOps. (<a href="https://www.rundeck.com/blog/tickets_make_operations_unnecessarily_miserable">hat tip to Damon Edwards</a>). A ticket means a work record in a tool like Remedy or Service Now to represent an incident, problem, change request, defect....</p> <p><a href="http://www.itskeptic.org/content/kill-ticket" target="_blank">read more</a></p> http://www.itskeptic.org/content/kill-ticket#comments devops ticket work http://www.itskeptic.org/crss/node/2599 Sat, 26 Jan 2019 10:27:18 +0000 skeptic 2599 at http://www.itskeptic.org