The IT Skeptic - V3

Just who are ITIL V3 certification and accreditation for?

skeptic — Wed, 02 May 2012 03:02:43 +0000

APMG have released ITIL Master certification. The ITIL certification edifice grows higher and heavier. As with accreditation (prISM), I'm left wondering who they build these huge structures for.

ITIL 2011 persists with the dangerous concept of supporting services

skeptic — Thu, 15 Sep 2011 20:43:55 +0000

Not only has ITIL V3.1 2011 not fixed the problems with business-vs-technical services, they have gone the wrong way and reinforced the problem. I will fight to the death to say there is no such thing as internal supporting "services", because I care about ITSM.

My how ITIL has grown: the size of the new ITIL V3 2011

skeptic — Fri, 15 Jul 2011 10:18:57 +0000

We have more news on ITIL ~~V3.1~~ V3 "2011 Edition", from itSMF International. Of most note is the extraordinary increase in the size of ITIL.

ITIL V3 2011: a new book and four new processes

skeptic — Sun, 26 Jun 2011 11:18:44 +0000

Let's discuss the only information we have about the upcoming ITIL V3 2011: this FAQ.

Why ITIL V3 2011 matters and how OGC, TSO and APMG aren't helping

skeptic — Sat, 25 Jun 2011 00:30:42 +0000

On July 29 2011 we will get the update to ITIL V3. There are calls for us to just relax and stop worrying about ITIL V3 2011. Those unconcerned by changes to ITIL are those immersed in it: the experts, the consultants, the trainers. The other million users of ITIL can't keep track of all the differences between V2, V3, and V3 2011. They don't have the time or the interest (or the means). Right now they are confused and uncertain. And Castle ITIL aren't helping.

"ITIL 2011" will replace "ITIL 2007" on 29 July 2011. V3 is dead, long live V3

skeptic — Thu, 23 Jun 2011 20:29:52 +0000

According to an "Elert" email from TSO, "ITIL 2011" will replace "ITIL 2007" on 29 July 2011. I can find no official announcement of this date on the OGC "Official ITIL" website, nor TSO. Odd. Premature elertication?

Its official, this is Version 3 of ITIL

skeptic — Wed, 22 Dec 2010 10:56:43 +0000

Do you realise that the moniker "V3" is finally official? For years OGC and TSO refused to label it V3. There is nothing on the front of the ITIL books (or inside them!) to tell you which is V3 or V2 (or V1). It must be hopelessly confusing to anyone new to it. But now that has all changed...

Book(s) review: the Key Element Guides

skeptic — Sun, 28 Nov 2010 23:42:21 +0000

The ITIL V3 Key Element Guides have been out for some time now. Seems I never finished and published a review I started writing long ago, sorry about that. Better late than never, here it is now.

Rant vs counter-rant: the ITIL V3 Certification Scheme

skeptic — Tue, 27 Jul 2010 19:51:28 +0000

Pierre Bernard over at Pink Elephant had a "personal rant" about "people «complaining» about the ITIL® V3 scheme" and "much negativity presently in various blogs and social media sites about the ITIL® v3 scheme". That'd be me, for one, so I feel compelled to comment.

Remarkably frank, but what are the benefits of the ITIL V3 Update?

skeptic — Mon, 19 Jul 2010 09:54:57 +0000

itSMF International have released a remarkably frank document describing the ITIL V3 Update. It's also a bit odd: it carries the banner of itSMFI but it is unsigned and undated. And it doesn't answer the question it poses: "ITIL® V3 Update, what are the benefits?"

ITIL product compliance criteria are no longer a secret

skeptic — Sat, 03 Jul 2010 07:30:25 +0000

APMG have done the right thing by publishing the assessment criteria for ITIL compliance. I was tempted to say they had no option because the arrangement was so absurd. And it probably was the silliest thing in the ITIL world

Castle ITIL further degrade the standards of ITIL V3 certification and training

skeptic — Sun, 27 Jun 2010 19:58:47 +0000

It is confirmed from multiple sources that APMG have raised the number of students per instructor for ITIL V3 Intermediate courses from 12 to 18. [Update: well strictly speaking I shouldn't blame APMG, it is the almost invisible IQB, the murky body that represents all the snouts at the trough of training (and not to be confused with itSMFI's International Qualifications & Certifications ESC - the IQC)]. This is clearly recognition that ITIL V3 certification is not about teaching people anything, and will serve only to reduce the perceived market value of an ITIL Intermediate certification. Add to that the fact that this has not been announced to the public (as far as I can detect) and you can see that ITIL certification is all about the industry not the customer.

What does it mean when there is a Second Edition of a core ITIL V3 book?

skeptic — Sun, 16 May 2010 20:23:53 +0000

OGC released a Second Edition of The Introduction to the ITIL Service Lifecycle Book on 12th May. It is too soon for this to be part of the "v3.1" ITIL Update. So is it a major revision? No errata, no change-log (of this book), no way of knowing if you need to buy an updated version or not. This isn't Mills and Boone - these are reference books. The lack of information is ridiculous.

Review of Building an ITIL-Based Service Management Department

skeptic — Sat, 20 Mar 2010 08:42:40 +0000

Some time ago I purchased the official OGC ITIL book Building an ITIL-Based Service Management Department but I have not got around to reviewing it until now. Part of my slowness stems from my disappointment with the book, and partly I was holding off to see what others thought. I hold Malcolm Fry in high regard: I expected much better and I wondered if maybe I had missed something. Apparently not.

OGC and TSO release ITIL V3 Update scope and development plan

skeptic — Thu, 18 Feb 2010 19:12:36 +0000

Fresh out of the pan today, the Scope and Development Plan: ITIL® V3 Update is released. (Thanks Liz for the tip!) I'm getting ready to leave for the Pink Elephant conference in Las Vegas (see you there! Come to my sessions, or see me in booth 203), so I may not get time to comment on this document. We all welcome your comments - leave them here.

TSO announces ITIL V3 Update mentors, and seems to have abandoned Incremental ITIL

skeptic — Tue, 08 Dec 2009 19:33:25 +0000

TSO has appointed the four "mentors" for the ITIL Refresh Refresh (thanks servicesphere)

ITIL V3 Master certification announced

skeptic — Wed, 02 Dec 2009 00:58:12 +0000

APMG have annnounced the ITIL Master certification.

Open letter to ITIL Qualifications Board

pjotrg — Thu, 05 Nov 2009 19:34:43 +0000

Today we have a guest post from Peter Gerritsen who has written a letter to the ITIL Qualifications Board proposing some changes to the ITIL V3 qualifications scheme. I told him he has a snowflake's chance in Hell given what they went through to get the scheme to this point (I have plenty of experience of hammering on the doors of Castle ITIL). We are interested in your views:

Call for authors and reviewers for the ITIL V3 Refresh refresh

skeptic — Wed, 28 Oct 2009 20:54:43 +0000

All you budding ITIL authors, now is your chance.

Governance directives as input to ITIL

skeptic — Wed, 28 Oct 2009 05:50:06 +0000

Being a simple soul with only a limited grasp of ITIL, sometimes I'm sure I've missed something obvious. Like when I went looking in the Service Strategy book to find where the overall business plan or organisational strategy informs the service strategy. If IT is your business, if you are an IT service provider company, then I can see SS working. But for an internal service provider, for an IT department, SS reads as if service strategy is developed in isolation from the rest of the organisation, as if we treat the rest of the organisation as a remote customer of services instead of as the same team, from whom we take direction. At what point in SS do we ask the Board? At what point does the corporate executive inject policy? Where do we align with the business strategy? Or did I miss something?