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Somebody spat the dummy at itSMF International

Somebody somewhere is really unhappy with itSMF International. They have a childish way of dealing with it.

itSMF International Board announced

The itSMF International Executive Board (IEB) announced Marianna Billington as chair for the coming year. Yay Marianna! Another high-flying Kiwi in ITSM. Congratulations.
Actually the news was on Twitter days ago, I think @servicesphere called it first.

How much of your IT infrastructure and operations is outsourced to an external provider?

Transformational technologies are a small view

It seems to me that new technologies such as cloud, social media, or mobile personal computing, are seen as much more transformational by some of us in IT. I suspect that is because of our industry's fixation with technology at the cost of people and process.

Social ITSM - a skeptical view

The hype around social media is reaching the usual almost religious fervour typical of our industry when faced with anything novel. We run shrieking into the street like kids chasing a noisy carnival parade. Social media is a distraction to our day job, just like Cloud. Social media is a communication channel, and not a very good one. Get over it.

Conducting a root cause investigation on a 3rd party

Dear ITIL Wizard,

Our problem is this: We are being expected to conduct root cause on problems that impacted us but which are owned and maintained by 3rd parties who will also have their own Problem and Incident teams. This means spearheading investigation and exploring ways to remedy problems at another company! It's like sorting out your mate's wife's gambling addiction because it's making YOU have to fork out for John's beers whenever you go out! No, John should be telling YOU what he's doing to sort the problem out.

Why IT books need to be different

You know, I've read more IT books than most of the human race has, at least fifty. And most of them don't work for me for two reasons: they're too complete and too correct.

The state of ITIL

Some time ago I did some research for APMG on the state of ITIL. Now the resulting white paper has been published.

The IT Skeptic Awards for 2011

Every year the IT Skeptic website starts the New Year with our Awards. (You can see past years' awards here).

how to become a ITSM consultant and that too a good one

Hi Mister Wizard

I have just done my graduation and earning an average salary. I am interested in ITIL and want to learn more about ITSM consultation. Could you please help me on how to become a ITSM consultant and that too a good one.

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