6 years old and still growing

Submitted by skeptic on Wed, 2012-05-16 04:07

It's six years since this blog flickered into life. Not bad for a site that was going to be a six month experiment to learn how blogging works. I'm giving away a few books to celebrate.

Why COBIT wins in a showdown with ITIL

Submitted by skeptic on Fri, 2012-05-11 01:29

ImageI like ITIL. I use it quite a bit. But it puzzles me why ITIL is the default source of bestgood, generally accepted practice for IT processespractices. Often people talk as if it is the only source.

My default source of IT good practice is COBIT. It wins over ITIL, hands down.

COBIT 5 copyright terms confirmed. And the name may be used.

Submitted by skeptic on Tue, 2012-05-08 10:25

Not long ago, I blogged about how COBIT 5 looked like it would be a much more accessible framework for consultants to use, without the restraints of ITIL. It is true. Castle ITIL should take note, but will they?

Just who are ITIL V3 certification and accreditation for?

Submitted by skeptic on Wed, 2012-05-02 03:02

APMG have released ITIL Master certification. The ITIL certification edifice grows higher and heavier. As with accreditation (prISM), I'm left wondering who they build these huge structures for.

1:1 Phone Call to Ticket Ratio

Submitted by bwash70 on Sun, 2012-04-29 22:51

Hi.

I am a Service Delivery Consultant and have a question about something that I regularly come across in my dealings with Service Desks.

9 out of 10 service desks that I am brought in to 'fix' have a phone call to ticket percentage of between 50% - 60% (i.e. of 100 phone calls received at the Service Desk only 50 - 60 new tickets are generated).

The cult of innovation

Submitted by skeptic on Wed, 2012-04-25 22:40

IT is currently gripped by a Cult of Innovation: novelty is king; development/improvement a headlong rush into the future; only the bleeding edge survives. We ought to know better.

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