ITIL the Cult - The IT Skeptic

A podcast of the original article from the IT Skeptic: ITIL the Cult

We have seen that the ITIL movement has distinct overtones of a fad. What about a cult? A group that defines its own measure of good and bad by comparing against its own internal reference books then declares that those books hold the key to getting from bad to good sounds mighty like a cult to me.

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