ITIL

The IT Infrastructure Library

ITIL on eBay: an IT Skeptic Special Report

Submitted by skeptic on Wed, 2007-07-11 09:30

Here was I worrying about whether I had enough ®s on my ITILs, while out there on eBay there are people perpetrating the most appalling copyright violations and abuses of trademark. Here are a couple of examples. To the two thousand or so of you who bought stuff from these guys: SHAME!

The Sheep from the Goats: ITIL vendors and Version 3

Submitted by skeptic on Mon, 2007-07-09 08:19

ITIL Version 3 makes a big ask of the ITSM industry. It will be fascinating to watch how it shakes out. The scope of ITIL is an order of magnitude wider now: how many individuals and organisations will have the knowledge and skills to step up to the new requirements?

Let us start with an interesting quote:

The IT Skeptic's first impressions of the ITIL Version 3 core books

Submitted by skeptic on Mon, 2007-07-02 22:28

It will take years to fully read and understand the five core ITIL Version 3 books, so this is very much a superficial first impression. But first impressions count, right? [In this dumbed down world cynics might argue they are everything]. It may come as a surprise to some readers that I am capable of such a thing, but I like these books.

Where to officially report ITIL book errors: "behind a locked door marked BEWARE OF THE LEOPARD"

Submitted by skeptic on Mon, 2007-06-25 21:39

ITSM View has drawn our attention to the official "Change Control System" for ITIL (and presumably other) documentation on the Best Practice site owned by OGC, APM Group, the Best Practice User Group, itSMF and TSO. He has done a great public service by doing so, because nobody else has, least of all the ITIL books themselves.

Announcing the IT Skeptic's BOKKED: the Body of Knowledge Known Error Database, for ITIL et al

Submitted by skeptic on Fri, 2007-06-22 00:26

The IT Skeptic is pleased to announce the launch of BOKKED™: the Body of Knowledge Known Error Database.

With typical megalomania this is designed for any body of knowledge whether it be ITIL or COBIT or whatever, but the intent is obviously to first capture any errors we may find in ITIL Version 3 books. My books arrived this morning so I'm making a start. Please add Known Errors as you find them too.

Dirty deeds done dirt cheap. More on ITIL V3 discounting and how TSO screws itSMFI screws local itSMF...

Submitted by skeptic on Thu, 2007-06-21 09:50

The backstabbing and undercutting going on over the ITIL V3 book sales is good news for consumers, but less so for local itSMF chapters, or for those who'd like to see the ITIL world as a respectable place.

I can confirm that TSO sold direct to one or two of the Big Four vendors, causing orders with itSMF to be cancelled. The discount was reportedly 40%.

Now TSO doing the dirty on itSMF is good for consumers. With a bit of luck TSO might get into a price war with their own channels. It is not much sillier than what is going on now.

Don't get het up about ITIL V3 qualifications scheme; it is still a work in progress

Submitted by skeptic on Thu, 2007-06-21 09:19

A posting on the UK itSMF member's forum by Sharon Taylor, Chief Examiner, resolves a few issues with the ITIL V3 qualifications scheme, including the 21.5 credits issue. It also states that "this is still work in development and many discussions are taking place to ensure the final form of the scheme..." So perhaps APMG's announcement was a little premature, because it certainly didn't mention any further "work in development".

The key points of Sharon's post:

The commercialisation of ITIL: a slow boiling of the frog

Submitted by skeptic on Wed, 2007-06-20 09:03

A recent comment said "Why is everyone banging on about the commercial aspects of this refresh?...it's been commercial for years."

Indeed ITIL has been commercial for years. But it has beeen a slow boiling of the frog. The unseemly scrabbling around version 3 has made obvious a trend that has indeed been going on for longer.

ITIL Version 3 changes everything for ATOs and consulting firms.

Submitted by skeptic on Tue, 2007-06-19 21:31

We have spoken at length on this blog about the unseemly commercialisation of ITIL. Many firms feed at the trough right now, but the IT Skeptic predicts the trough is about to get higher and harder to reach.

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