ITIL

The IT Infrastructure Library

Every word in the thesaurus: how to distinguish between PinkVerify and ITIL compliance

Submitted by skeptic on Fri, 2006-12-01 08:49

[Update June 2009: This article has a poignant irony to it, now that OGC have unilaterally decreed that ITIL is, after all, a standard that one can certify compliance against]

ITIL the Cult - The IT Skeptic

Submitted by skeptic on Sat, 2006-11-25 00:33
6:13 minutes (5.69 MB)

A podcast of the original article from the IT Skeptic: ITIL the Cult

We have seen that the ITIL movement has distinct overtones of a fad. What about a cult?

Is ITIL another Y2K? - The IT Skeptic

Submitted by skeptic on Fri, 2006-11-24 23:40
4:55 minutes (4.5 MB)

A podcast of the original article from the IT Skeptic: Is ITIL another Y2K?

ITIL - an Introduction

Submitted by skeptic on Fri, 2006-11-24 23:24
3:32 minutes (3.24 MB)

A podcast from the IT Skeptic on ITIL - an Introduction

ITIL

podcasts by the IT Skeptic about ITIL, mostly of articles on this website

a lot of motherhood considerations presented as a model

Submitted by skeptic on Sun, 2006-11-19 08:36

Look at this. Pure gold skepticism - a man after me own heart

the key problem with ITIL is that it is a lot of motherhood considerations presented as a model.

Look, I’m all in favor of delivering IT as a service. However, ITIL doesn’t show us the way to get there. It just describes, often airily, why service orientation is good and how, non-specifically, we get to service nirvana. Mostly, it is common sense, but with no implementation plan.

what gives with Jakarta as a hotbed of ITIL interest? and itSMF in Japan?

Submitted by skeptic on Sun, 2006-11-19 08:16

This cool new tool from Google makes clear the rising tide of interest in ITIL.

But what gives with Jakarta as a hotbed of ITIL interest? [Updated: oh dear! apparently an itil is bahasa slang for a certain portion of female anatomy]

Meanwhile the Japanese are going noddy over the itSMF

10 other things you should know about ITIL

Submitted by skeptic on Sun, 2006-11-19 04:45

TechRepublic posted a fairly inane "10 Things you should know about ITIL", so here are the IT Skeptic's 10 other things you should know about ITIL:

SLAs undermine business alignment

Submitted by skeptic on Sun, 2006-11-12 08:41

With the exception of outsourcers, IT departments are not a distinct business inside the business, and they should not behave like one. We are all on the same team, so we should be working in a spirit of trust and collaboration. SLAs introduce an adversarial formal negotiated relationship which is inappropriate when two units of the same organisation interact.

ITIL reduces costs by up to 48% - another crap factoid to beware of

Submitted by skeptic on Wed, 2006-11-01 09:36

Time and again the analysts come up with these numbers using totally unscientific methods and before you know it they are gospel and popping up everywhere like bird flu. I'm not sure who's worse; the snake oil salesmen who invent them or the gullible twerps who repeat them.

ooh I got all excited when I read this question in an article on InfoWorld:

1. What can I do with ITIL that I couldn’t do before?

And the answer is......

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