ITIL

The IT Infrastructure Library

A visualisation of how ITIL Version 3 transforms ITIL version 2

Submitted by skeptic on Thu, 2007-05-17 03:22

If you are a visual person like me you may find a diagram helpful in understanding just what ITIL Version 3 means, what has changed. The diagram has been moved to here (it's still free!).

The CMDB Tidal Wave? More of a ripple.

Submitted by skeptic on Wed, 2007-05-16 22:21

Dodgy stats and talk-up-the-market hype mar two otherwise interesting articles on CMDB.

The king's method of writing a new decree: how OGC does ITIL V3 - The IT Skeptic

Submitted by skeptic on Wed, 2007-05-16 21:29
4:05 minutes (1.64 MB)

This is a podcast of the original article The king's method of writing a new decree: how OGC does ITIL V3

How badly is ITIL damaged by vendor influence? What needs fixing?

Submitted by skeptic on Mon, 2007-05-14 22:04

This article has been podcast

The IT Skeptic does not doubt that some vendors have been up to some things that are not in the interests of ITIL. Does that reflect on the books themselves and how does it impact the ITIL community?

The king's method of writing a new decree: how OGC does ITIL V3

Submitted by skeptic on Sun, 2007-05-13 21:23

castle
This article has been podcast.

This recent comment on this blog "the OGC could have done a better job of communicating during the process" comes from someone - if it is who I'm pretty sure it is - who is well placed in the ITIL "elite". That is my #1 point in all my ITIL V3 postings.

All this British public service "you'll know when we decide it is time to tell you" stuff is not how new versions of all standards/frameworks are developed, and I don't think it is best practice.

Sharon Taylor's 5 ITIL Myths - The IT Skeptic

Submitted by skeptic on Sat, 2007-05-12 09:40
7:34 minutes (3.03 MB)

A podcast of the original article Sharon Taylor's five common myths about ITIL Version 3.

Sharon Taylor's five common myths about ITIL Version 3

Submitted by skeptic on Sat, 2007-05-12 08:46

This article has been podcast

At the US Pink Elephant conference, Sharon Taylor, the Chief Architect and Chief Examiner of ITIL, listed five common myths about ITIL V3. I thought I'd make it clear that none of them came from this blog.

IBM draws that long ITIL bow again

Submitted by skeptic on Thu, 2007-05-10 03:35

IBM just can't get over the fact they dropped the ball on ITIL, can they? Here is yet another claim that stretches the truth to the point of distortion:

IBM is a founding member of the ITIL research committee and still actively involved in the support and creation of new library materials including ITIL, Version 3.

These big frameworks are in vogue because as opposed to thinking, folks just want the answer

Submitted by skeptic on Wed, 2007-05-09 21:34

Now THIS is a blog the IT Skeptic will be following with interest: Mike Rothman's Daily Incite

Quote of the day

Submitted by skeptic on Thu, 2007-05-03 22:02

Configuration Management ... the ditch in which 'the ITIL automobile' comes to a stop.
David Nyman, on his wildly-named David's Blog

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