Blog entry | The Standard+Case approach: applying Case Management to ITSM | skeptic | 31 | 3 years 1 week ago |
Blog entry | ITIL Service Delivery Manager | skeptic | 77 | 4 years 9 weeks ago |
Blog entry | A review of The CMDB Imperative | skeptic | 12 | 4 years 9 weeks ago |
Blog entry | List of ITIL V3 roles | skeptic | 43 | 4 years 9 weeks ago |
Blog entry | There is only one service catalogue | skeptic | 61 | 4 years 17 weeks ago |
Blog entry | A list of Request Classes to help out ITIL | skeptic | 23 | 4 years 39 weeks ago |
Blog entry | Defining terms in Root Cause Analysis - let's be clear what we mean | skeptic | 21 | 4 years 48 weeks ago |
Blog entry | Response Management | skeptic | 15 | 5 years 6 weeks ago |
Blog entry | The heart of ITIL is the service catalogue | skeptic | 5 | 5 years 29 weeks ago |
Blog entry | While ITIL V2 CMDB was silly, ITIL V3 SKMS is totally absurd | skeptic | 56 | 6 years 4 days ago |
Blog entry | Squeell: a breakthrough application of social media to IT Service Management takes ITIL to the next level | skeptic | 3 | 6 years 8 weeks ago |
Blog entry | Process maturity is neither a necessary nor a sufficient condition for improving service. | skeptic | 10 | 6 years 8 weeks ago |
Blog entry | Tipu: continual service improvement as a real approach to ITSM | skeptic | 5 | 6 years 20 weeks ago |
Blog entry | The real cost of ITIL V3 Expert certification | skeptic | 17 | 7 years 9 weeks ago |
Blog entry | The bull in a china shop | skeptic | 7 | 7 years 18 weeks ago |
Blog entry | ITIL services are customer-facing, whatever catalogue they appear in | skeptic | 45 | 7 years 19 weeks ago |
Page | Basic Service Management | skeptic | 9 | 7 years 34 weeks ago |
Blog entry | ITIL V3 Business Service Catalogue and Technical Service Catalogue are different views of the same services | skeptic | 8 | 7 years 41 weeks ago |
Blog entry | Riddle me this: matching ITIL theory to the real world | skeptic | 22 | 7 years 45 weeks ago |
Blog entry | The uselessness of ITIL process maturity assessment | skeptic | 58 | 7 years 46 weeks ago |
Blog entry | Does ITIL explain the difference between an Alert and an Event? | skeptic | 25 | 7 years 49 weeks ago |
Blog entry | Why COBIT wins in a showdown with ITIL | skeptic | 13 | 7 years 51 weeks ago |
Blog entry | CMDB and CMS – the industry-created myth | skeptic | 85 | 8 years 1 day ago |
Question for the ITIL Wizard | 1:1 Phone Call to Ticket Ratio | bwash70 | 3 | 8 years 4 weeks ago |
Book page | The scale of ITIL V3 | skeptic | 32 | 8 years 5 weeks ago |