ianclayton

TypePostAuthorRepliesLast updated
Blog entryThe Standard+Case approach: applying Case Management to ITSM skeptic313 years 1 week ago
Blog entryITIL Service Delivery Manager skeptic774 years 9 weeks ago
Blog entryA review of The CMDB Imperative skeptic124 years 9 weeks ago
Blog entryList of ITIL V3 roles skeptic434 years 9 weeks ago
Blog entryThere is only one service catalogue skeptic614 years 17 weeks ago
Blog entryA list of Request Classes to help out ITIL skeptic234 years 39 weeks ago
Blog entryDefining terms in Root Cause Analysis - let's be clear what we mean skeptic214 years 48 weeks ago
Blog entryResponse Management skeptic155 years 6 weeks ago
Blog entryThe heart of ITIL is the service catalogue skeptic55 years 29 weeks ago
Blog entryWhile ITIL V2 CMDB was silly, ITIL V3 SKMS is totally absurd skeptic566 years 4 days ago
Blog entrySqueell: a breakthrough application of social media to IT Service Management takes ITIL to the next level skeptic36 years 8 weeks ago
Blog entryProcess maturity is neither a necessary nor a sufficient condition for improving service. skeptic106 years 8 weeks ago
Blog entryTipu: continual service improvement as a real approach to ITSM skeptic56 years 20 weeks ago
Blog entryThe real cost of ITIL V3 Expert certification skeptic177 years 9 weeks ago
Blog entryThe bull in a china shop skeptic77 years 18 weeks ago
Blog entryITIL services are customer-facing, whatever catalogue they appear in skeptic457 years 19 weeks ago
PageBasic Service Management skeptic97 years 34 weeks ago
Blog entryITIL V3 Business Service Catalogue and Technical Service Catalogue are different views of the same services skeptic87 years 41 weeks ago
Blog entryRiddle me this: matching ITIL theory to the real world skeptic227 years 45 weeks ago
Blog entryThe uselessness of ITIL process maturity assessment skeptic587 years 46 weeks ago
Blog entryDoes ITIL explain the difference between an Alert and an Event? skeptic257 years 49 weeks ago
Blog entryWhy COBIT wins in a showdown with ITIL skeptic137 years 51 weeks ago
Blog entryCMDB and CMS – the industry-created myth skeptic858 years 1 day ago
Question for the ITIL Wizard1:1 Phone Call to Ticket Ratio bwash7038 years 4 weeks ago
Book pageThe scale of ITIL V3 skeptic328 years 5 weeks ago