Google rots your brains

Submitted by skeptic on Mon, 2008-08-18 11:07

I found a fascinating article from the ever-interesting Nicholas Carr (remember "IT Doesn't Matter"?) on how Google is making us stupid.

SLAs that promise a resolution time are like firemen promising to put a fire out

Submitted by skeptic on Sun, 2008-08-17 21:11

Some SLAs assign a key metric to how long IT is going to take to resolve incidents. Really. This is like firemen promising to put a fire out in ten minutes. Worse still if an SLA makes this mistake it almost always also has it the wrong way round.

Is ITIL still dead in the water?

Submitted by skeptic on Sat, 2008-08-16 21:50

Two years ago I asked "Is ITIL dead in the water?". One year ago, itsm_stephen asked me for an update. I did mean to respond, but to my shame I note today I never did. So, Stephen, here it is... a year late.

How Software Vendors Lie About ITIL Support

Submitted by skeptic on Fri, 2008-08-15 21:27

Further to my posts on Vendor marketeers stretch to reach out for ITIL and It is a helpdesk so it must be ITIL, see my just-published article on ITSMWatch How Software Vendors Lie About ITIL Support [I didn't write the title :-D]. [Updated: now also available on this site]

More on the privacy issue from Wharton U

Submitted by skeptic on Fri, 2008-08-15 21:08

Further to my Big Uncle series on privacy, here's an interesting quote from Privacy on the Web: Is It a Losing Battle?

The IT Skeptic on Dipity

Submitted by skeptic on Fri, 2008-08-15 07:05

I love the internet. Check this out!

ITIL V3 and eTOM, the rapprochement begins

Submitted by skeptic on Thu, 2008-08-14 23:12

Following on from ITIL V3's after-the-fact attempts to link up with external standards such as ASL and ISO20000 (something one thought might have happened as part of the design and development of ITIL V3 rather than as a retrospective scrabble) we have eTOM.

a back-of-an-envelope re-analysis of Forrester and BMC's own CMDB research

Submitted by skeptic on Thu, 2008-08-14 07:23

This post has been podcast.

[Updated June 2009: the paper, entitled "The Total Economic Impact of the BMC Atrium CMDB Solution" is here.]

Several readers argue well that ROI is not the right measure for a CMDB, but nevertheless management want to know what they get for their money, and BMC's own research suggests "not much".

Runtime Google analytics errors

Submitted by skeptic on Wed, 2008-08-13 23:49

Anyone getting "A Runtime Error has occured" on Drupal.settings.googleanalytics when clicking on links? please leave a quick comment

don't expect technology to alter the way business is run

Submitted by skeptic on Wed, 2008-08-13 21:19

The IT Skeptic's favourite quote of the month:
"People change slowly, so don't expect technology to alter the way business is run."
The Future is About Information, Not Tech

My paraphrase: people change process and process changes technology, not the other way around.

Syndicate content