itSMFUSA declares who it thinks was Julie Linden

Submitted by skeptic on Thu, 2008-07-10 23:36

This post has been podcast
Computerworld has revealed

The U.S. chapter of the IT Service Management Forum has filed a defamation lawsuit against a former executive director, alleging that he attempted to discredit and damage the organization via comments posted on a blog under a fictitious name

Guess which blog.

Who are the mysterious ITIL Qualifications Board?

Submitted by skeptic on Thu, 2008-07-10 21:49

Readers may vaguely be aware of an "ITIL Qualifications Board" but who knows anything about it? Who is on it? When does it meet? What is its charter? Where are the records? How much does it impact my life in ITSM?

OGC Change Log for errors in ITIL, Prince2, M-o-R etc

Submitted by skeptic on Thu, 2008-07-10 11:01

It may come as a surprise to some readers that there is such a "log". We have referred to it in the past, and it was through our frustration with it that the IT Skeptic launched BOKKED, the Body Of Knowledge Known Error Database.

Applications closing very soon for roles with itSMF IT Service Management research journal

Submitted by skeptic on Wed, 2008-07-09 23:33

itSMF International has announced an IT Service Management research journal. I just noticed that "Applications close on the 12th July 2008 at midnight" for "researcher, reviewer, sponsor, or member of the editorial board".

Since itSMF still has no global single channel of communication to members you may not have heard. If interested, get on it quick.

Colourful ads

Submitted by skeptic on Wed, 2008-07-09 00:03

OK I know the ad block to the right here is not exactly in keeping with the aesthetics of the site, but regular readers will know that this whole blog is one long experiment in web publishing, so sorry we'll live with it for a while.

Something itSMFUSA seems to do well

Submitted by skeptic on Mon, 2008-07-07 02:24

Now this is something itSMFUSA seems to do well: encouraging academic involvement in ITIL http://eventseer.net/e/7923/32909/

what is the UK equivalent? or other countries? or International?

ITIL V3 Intermediate exams - the money engine wins again

Submitted by skeptic on Sun, 2008-07-06 10:06

With the release of the new format for ITIL V3 Intermediate exams, once again APMG and the ITIL Qualifications Board have opted for maximising profitability and sellability of product for the ITIL Version 3 training industry over maximising the quality of the resulting trainee.

Castle ITIL really is so insular and parochial it is laughable

Submitted by skeptic on Fri, 2008-07-04 11:24

[Updated: I have apologised for the tone of this posting and moderated the language.]
The ITIL establishment is still up to its old ways. Take a look at this (read it here: it is secret - you can't read it anywhere else) [updated: now you can again]

IT has no respect for or understanding of customers and users

Submitted by skeptic on Wed, 2008-07-02 02:53

Let's have an experiment. View the following cartoon from GamingWorks' ABC, Attitude Behaviour and Culture, and then tell us your response to the statement "IT has no respect for or understanding of customers and users":

Auto-discovery is only a minor consideration for CMDB

Submitted by skeptic on Tue, 2008-07-01 22:15

The vendors like to tout auto-discovery as a feature that solves the problem of discovery - how to populate a Configuration database and keep it populated. It isn't. [Oh alright, I'll call it a CMDB so long as we all understand I don't mean the ITIL-defined dream model].

Syndicate content