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ROI

Software automation won't necessarily lower staff costs

Submitted by skeptic on Sat, 2010-01-09 18:20

Automate to make systems more reliable. Automate to make them more effective. Even automate to make them more efficient. But don't automate to eliminate people, at least not if the system is mission critical. You need even more highly trained, professionally-alert staff, to step in when it all goes pear-shaped. And it will.

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