Blog entry | IT operations must beware inappropriate automation | skeptic | 8 | 1 year 16 weeks ago |
Blog entry | ITIL Service Delivery Manager | skeptic | 77 | 4 years 9 weeks ago |
Blog entry | How ITIL gets Incident vs Problem wrong | skeptic | 25 | 4 years 9 weeks ago |
Blog entry | List of ITIL V3 roles | skeptic | 43 | 4 years 9 weeks ago |
Blog entry | How to find free ITIL V3 Foundation training | skeptic | 61 | 4 years 9 weeks ago |
Blog entry | Great paper on failure of complex systems | skeptic | 19 | 4 years 39 weeks ago |
Blog entry | A list of Request Classes to help out ITIL | skeptic | 23 | 4 years 39 weeks ago |
Blog entry | Pass the ITIL Foundation exam in six easy and (almost) free steps | skeptic | 143 | 4 years 41 weeks ago |
Blog entry | ITIL Certification: a technique for passing multiple-choice exams | skeptic | 4 | 4 years 42 weeks ago |
Blog entry | Root Cause Analysis can't be done by machines | skeptic | 19 | 4 years 48 weeks ago |
Blog entry | Defining terms in Root Cause Analysis - let's be clear what we mean | skeptic | 21 | 4 years 48 weeks ago |
Blog entry | Response Management | skeptic | 15 | 5 years 6 weeks ago |
Blog entry | The cult of the customer | skeptic | 13 | 5 years 34 weeks ago |
Blog entry | Transformational technologies are a small view | skeptic | 23 | 5 years 39 weeks ago |
Blog entry | The IT Skeptic Looks at ITIL V2 and V3 CMDB | skeptic | 4 | 5 years 49 weeks ago |
Blog entry | While ITIL V2 CMDB was silly, ITIL V3 SKMS is totally absurd | skeptic | 56 | 6 years 4 days ago |
Blog entry | Song for Stevie | skeptic | 4 | 6 years 8 weeks ago |
Blog entry | Process maturity is neither a necessary nor a sufficient condition for improving service. | skeptic | 10 | 6 years 8 weeks ago |
Page | Checklist ITIL project proposal | skeptic | 9 | 6 years 15 weeks ago |
Blog entry | The IT Skeptic looks at ITIL Lite | skeptic | 11 | 6 years 20 weeks ago |
Blog entry | Castle ITIL really is so insular and parochial it is laughable | skeptic | 21 | 6 years 47 weeks ago |
Blog entry | IBM: the company with such a firm grasp of ITIL strategic issues that they sold their service desk | skeptic | 40 | 7 years 10 weeks ago |
Blog entry | ITIL services are customer-facing, whatever catalogue they appear in | skeptic | 45 | 7 years 19 weeks ago |
Blog entry | What is the best ITIL V3 or ITSM tool? | skeptic | 22 | 7 years 20 weeks ago |
Page | Basic Service Management | skeptic | 9 | 7 years 34 weeks ago |