mbuzina

TypePostAuthorRepliesLast updated
Blog entryWhat Las Vegas and ITIL V3 have in common. skeptic49 years 51 weeks ago
PollThe services CATALOGUED (not just mentioned) in ITIL Tech Service Catalogue are the same as those in the Business SC skeptic510 years 3 weeks ago
Blog entryITIL product compliance skeptic2610 years 12 weeks ago
Blog entryAn outage on the IT Skeptic website and why technology hates me skeptic810 years 13 weeks ago
Blog entryI'm going to call root cause primary cause from now on skeptic4410 years 16 weeks ago
Blog entryChalk and Cheese continued: ISACA vs itSMF skeptic910 years 16 weeks ago
Blog entryWe should create the problem record right up front in an incident skeptic7110 years 20 weeks ago
Blog entryIs ITIL there to describe what the experts know? Or is it there to guide those setting out on the ITSM journey? skeptic1110 years 30 weeks ago
Blog entrySeparation of incident and call skeptic3510 years 35 weeks ago
BOKKEST p59 Renaming FSC to CS then referred to as SC mbuzina110 years 37 weeks ago
Blog entryIs ITIL KEDB so important or should we always look broader? skeptic1910 years 40 weeks ago
Blog entryIT in 2011 skeptic710 years 46 weeks ago
Blog entryYour favourite IT books skeptic2610 years 51 weeks ago
Blog entryChange the People skeptic2911 years 1 day ago
Blog entryITIL Software Endorsement Scheme dropped on an unsuspecting public skeptic2511 years 5 days ago
Blog entryThe ITIL V3 indexes skeptic811 years 3 weeks ago
BOKKESupplier strategy & policy undefined in ITIL V3 Service Strategy mbuzina011 years 3 weeks ago
Blog entryImproving ITIL V3 graphics skeptic511 years 4 weeks ago
Blog entryOwning ITIL: project horror stories skeptic2011 years 4 weeks ago
Blog entryThe word all consultants and writers should avoid: "must" skeptic511 years 11 weeks ago
BOKKEProblem management process graph is wrong mbuzina611 years 11 weeks ago
Blog entryIncidents overwhelm problems skeptic811 years 12 weeks ago
Blog entryThe trainers actually delivering ITIL version 3 Foundations certification training are NOT HAPPY skeptic1611 years 31 weeks ago
Blog entryGoogle Trends is always interesting skeptic311 years 35 weeks ago
Blog entryVisions of the Future of ITIL: the IT Swami's Seventh and Final Vision skeptic312 years 9 weeks ago