Victims of the system |
2016-07-23 |
5 |
Just how awesome is Net Promoter |
2013-01-10 |
5 |
Climate change |
2018-10-10 |
5 |
Dev needs to understand what Ops is for |
2011-03-10 |
5 |
Book review: "I Think Something is Missing From ITIL" by Ian Clayton, reviewed by the IT Skeptic |
2007-02-05 |
5 |
Privacy is dead - get over it. |
2008-01-22 |
5 |
Setting the target goal for service management initiatives |
2008-12-04 |
5 |
A key operational feedback loop for DevOps |
2017-05-18 |
5 |
CMDB is like a linked digital phonebook, and just as pointless for most |
2011-09-22 |
5 |
The ITIL syllabus is rubbish because the world doesn't care about quality |
2007-10-26 |
5 |
Playing a piano is easy |
2019-09-14 |
5 |
How Operational Readiness should be done |
2014-07-23 |
5 |
There is only one service catalogue |
2010-08-15 |
5 |
Dreaming on a cloud - migration as an obstacle to cloud computing: an IT Skeptic Special Report |
2009-03-18 |
5 |
Service Portfolio Management is more important than programme or project portfolio |
2015-01-14 |
5 |
The Wright Cycle |
2014-11-05 |
5 |
Microsoft screws me, Google seduces me |
2009-11-26 |
5 |
itSMF International needs to unite the ITIL community |
2009-02-20 |
5 |
Agile Procurement |
2018-11-02 |
5 |
About the ITIL Service Owner |
2010-08-19 |
5 |
New itSMF newsletter - boon or burden? |
2010-07-04 |
5 |
A little chat about BYOD |
2012-07-14 |
5 |
Reflections on the DevOps Enterprise Summit UK 2016 |
2016-07-12 |
5 |
There is no such thing as NoOps: it is an awful word |
2014-12-11 |
5 |
The IT Skeptic's Rogues Gallery |
2008-11-23 |
5 |
Who owns DevOps? |
2016-07-07 |
5 |
ITSM open content |
2011-03-27 |
5 |
Kill the CAB |
2017-06-07 |
5 |
Describe DevOps with CALMS, or I prefer CAFFS |
2016-08-17 |
5 |
Meet In The Middle: Slow IT and Fast IT |
2013-10-17 |
5 |
They can't be freekin' serious: twenty kilo-bucks for a set of ITIL process maps |
2008-04-14 |
5 |
Axelos selling ITIL? |
2015-04-01 |
5 |
Are Incident and Complaint different things? |
2009-06-08 |
5 |
ITIL exams dropped from Prometric: consider ISO20000 certification as an alternative? |
2008-03-06 |
5 |
DevOps has three parents: Lean, Agile, and ITSM |
2017-03-09 |
5 |
Abolish the CAB at your peril |
2011-12-12 |
5 |
Uber, big brother, and company use of big data |
2014-12-09 |
5 |
What is the best ITIL service desk tool? |
2014-07-27 |
5 |
Debasement of concepts by IT vendors and analysts |
2006-09-12 |
5 |
A better name for IT is "Business Improvement and Information" |
2008-06-07 |
5 |
What Las Vegas and ITIL V3 have in common. |
2010-02-27 |
5 |
Give up on ITIL V3 training and certification - it is not going to change |
2008-09-05 |
5 |
A project is a wave in a product structure |
2017-09-18 |
5 |
Why COBIT wins in a showdown with ITIL |
2012-05-11 |
5 |
itSMF International Board announced |
2012-01-25 |
5 |
The IT Skeptic's Big Ideas |
2015-04-11 |
5 |
For all you vendors out there |
2010-09-07 |
5 |
Measuring problem management |
2014-02-01 |
5 |
Comments on the June 2010 itSMFI Board Talk: we need shared services |
2010-07-12 |
5 |
Move from change control to change facilitation |
2017-01-30 |
5 |
The IT Skeptic online of late |
2014-07-02 |
5 |
Why is Project Management almost invisible in ITIL V3? |
2008-09-12 |
5 |
ITIL 101 for software vendors |
2009-03-13 |
5 |
Free ITIL® |
2011-01-25 |
5 |
A visualisation of how ITIL Version 3 transforms ITIL version 2 |
2007-05-17 |
5 |
COBIT 5 copyright terms confirmed. And the name may be used. |
2012-05-08 |
5 |
the Kingdom of SIAM |
2014-10-22 |
5 |
Hot desks suck |
2017-03-21 |
5 |
See you in Vegas for the Pink Elephant conference? |
2011-01-13 |
5 |
Open Source is political: Blows Against The Empire |
2009-03-23 |
5 |
In praise of silence |
2018-02-05 |
5 |
VeriSM |
2017-10-21 |
5 |
What to think of the ISACA acquisition of CMMI? |
2016-03-06 |
5 |
How long can they beat the CMDB drum? What is the next fad? |
2007-09-29 |
5 |
ITIL: Don't shoot the message |
2010-12-07 |
5 |
Great myths of ITIL #1: "You can't manage what you can't measure". |
2007-11-25 |
5 |
ITIL Software Scheme released |
2009-05-02 |
5 |
Why the difference in numbers between PinkVerify and OGC ITIL product certifications? |
2010-03-08 |
5 |
ITSM skepticism becomes a crowded field |
2007-05-22 |
5 |
itSMF governance |
2011-07-30 |
4 |
IBM: the company with such a firm grasp of ITIL strategic issues that they sold their service desk |
2006-07-17 |
4 |
Book review: Defining IT Success Through The Service Catalog, and some other catalogue books |
2012-12-23 |
4 |
The latest IT fad: SRE |
2018-05-13 |
4 |
itSMF communications |
2014-03-04 |
4 |
The lizard brain |
2017-02-07 |
4 |
What will affect the service desk over the next three years |
2013-02-24 |
4 |
DevOps offers hope for the future of IT |
2017-11-16 |
4 |
ITIL V3: where's the portal? |
2008-06-19 |
4 |
OGC rebranding comes apart, so to speak |
2008-05-09 |
4 |
Hear the The IT Skeptic speak about Standard+Case on an exciting new 24 hour world-wide online conference |
2012-09-04 |
4 |
One reason why OGC has to make some serious money out of ITIL and PRINCE2 |
2010-06-01 |
4 |
The mad competitive scramble |
2013-03-21 |
4 |
ITIL configuration guinea pig wanted |
2011-02-02 |
4 |
Am I wrong about CMDB? |
2008-06-16 |
4 |
#SMFlashbook My top tip for building a service catalogue |
2013-10-25 |
4 |
DevOps represents the emergence of systems thinking in IT |
2017-04-28 |
4 |
The Folly of the Crowd |
2008-10-09 |
4 |
Here comes China |
2014-08-20 |
4 |
How prescient is Ray Kurzweil and how useful are his predictions? |
2012-12-27 |
4 |
The Evolution of Homo Informaticus, or Why VMWare are in the Tin Age |
2012-09-04 |
4 |
Axelos are the Official source of DevOps now? |
2016-12-10 |
4 |
IT: to protect and serve |
2012-06-08 |
4 |
ITIL V3 Business Service Catalogue and Technical Service Catalogue are different views of the same services |
2010-01-06 |
4 |
Ten agile principles that screw up conventional project management |
2018-05-28 |
4 |
Awful support conversations |
2009-03-30 |
4 |
BMC are at the old bait and switch again over CMDB |
2010-07-30 |
4 |
The guitar; a little parable about IT technology |
2013-05-17 |
4 |
Why process maturity is a useless metric for ITSM improvement |
2012-09-30 |
4 |
Gullibility |
2009-04-25 |
4 |
A few of our wealthier readers might now consider ITIL Live™ |
2009-05-07 |
4 |
No such thing as Root Cause |
2015-07-09 |
4 |
how much nice is too much? |
2019-07-14 |
4 |
DevOps Balanced Scorecard Dashboard |
2018-06-05 |
4 |
Two Hills' cloud-based IT strategy for 2011 |
2011-01-31 |
4 |
Keep the vendors and tech geeks away from business automation |
2010-07-30 |
4 |
Microsoft ups the ante on ITIL by releasing MOF into the public domain |
2008-09-16 |
4 |
More Future of IT Management |
2012-06-15 |
4 |
Visions of the Future of ITIL: First Vision |
2007-08-01 |
4 |
Does ITIL V3 Intermediate certification need reform? |
2009-08-02 |
4 |
no such thing as ITIL consultants |
2014-07-09 |
4 |
What is it about that lighthouse? |
2013-09-10 |
4 |
ITIL's CMDB can't be done, no-how |
2006-08-06 |
4 |
A layman's definition of Devops |
2018-06-06 |
4 |
Why do we waste money training people in ITIL? Just More Crap |
2009-03-28 |
4 |
The IT engineering fallacy |
2017-01-03 |
4 |
The services CATALOGUED (not just mentioned) in ITIL Tech Service Catalogue are the same as those in the Business SC |
2010-05-03 |
4 |
ITIL Still Needs to Embrace the Collective |
2009-10-07 |
4 |
A little Christmas gift for readers |
2011-12-23 |
4 |
Tracking citizens |
2014-10-23 |
4 |
Does a cloud computing infrastructure obviate the need for IT Service Management systems? |
2009-08-02 |
4 |
DevOps following in ITIL's footsteps |
2014-07-15 |
4 |
IT in 2011 |
2009-06-23 |
4 |
APMG got its accreditation back |
2008-05-12 |
4 |
An ITIL V3 certification exam multiple-choice question debated |
2009-07-03 |
4 |
CMDB for free |
2008-08-27 |
4 |
revisiting agile CSI |
2014-07-30 |
4 |
less than 5% of fortune 2000 have an active CMDB installed ? |
2009-06-25 |
4 |
Let's not underestimate the resilience of people and societies |
2013-05-29 |
4 |
Change goes away |
2017-05-28 |
4 |
Apostrophe Protection Society |
2009-12-06 |
4 |
Choose your Major Incident Manager for who they are not what they are |
2010-06-13 |
4 |
CMDB and CMS – the industry-created myth |
2010-01-25 |
4 |
Crap Factoid Alert: Implementing an IT Service Management Solution Can Save a Business More than $500,000 |
2009-08-05 |
4 |
DevOps Unicorns Horses and Mules |
2015-03-17 |
4 |
Why Theory of Constraints seems a poor model for IT |
2018-09-14 |
4 |
Who owns the risk of an IT change? |
2014-04-06 |
4 |
ITIL is on the wane - Bruton |
2007-01-22 |
4 |
The heart of ITIL is the service catalogue |
2010-09-07 |
4 |
Breaking the iron triangle of faster better cheaper |
2017-02-08 |
4 |
Cloud is a distraction to IT's day job |
2010-12-13 |
4 |
Axelos and itSMF sign an ITIL agreement to nothing much |
2013-11-29 |
4 |
OGC revising ITIL again |
2009-09-11 |
4 |
Talk of IT innovation is the last gasp of the IT cowboys |
2009-08-25 |
4 |
Organisations have failed their IT like bad parents |
2012-03-18 |
4 |
The Five-Percent Club |
2010-10-13 |
4 |
Why chase Best Practice? |
2006-06-01 |
4 |
Real ITIL training |
2011-04-30 |
4 |
ITIL 2011 persists with the dangerous concept of supporting services |
2011-09-15 |
4 |
How many ITIL Examination Institutes is enough? |
2010-05-02 |
4 |
There is no such thing as ITIL NON-compliant software tools |
2008-10-09 |
4 |