How exactly does the UK Government spend time and money building a "Government Service Design Manual" targeted at builders of the Gov.uk online services that only once mentions ITIL?
And how does Gov.uk think that essential public services like passports, BD&M, benefits, justice, citizenship and tax are going to run with "Resources for service managers" that barely summarise the syllabus of an ITIL Foundations course?
DevOps ideology and dangerous over-simplification, that's how.