Blog entry | The Standard+Case approach: applying Case Management to ITSM | skeptic | 31 | 3 years 1 week ago |
Blog entry | The Five-Percent Club | skeptic | 8 | 3 years 15 weeks ago |
Blog entry | ITIL Service Delivery Manager | skeptic | 77 | 4 years 9 weeks ago |
Blog entry | How ITIL gets Incident vs Problem wrong | skeptic | 25 | 4 years 9 weeks ago |
Blog entry | List of ITIL V3 roles | skeptic | 43 | 4 years 9 weeks ago |
Blog entry | There is only one service catalogue | skeptic | 61 | 4 years 17 weeks ago |
Blog entry | A list of Request Classes to help out ITIL | skeptic | 23 | 4 years 39 weeks ago |
Blog entry | Pass the ITIL Foundation exam in six easy and (almost) free steps | skeptic | 143 | 4 years 41 weeks ago |
Blog entry | Response Management | skeptic | 15 | 5 years 6 weeks ago |
Blog entry | The cult of the customer | skeptic | 13 | 5 years 34 weeks ago |
Blog entry | Transformational technologies are a small view | skeptic | 23 | 5 years 39 weeks ago |
Blog entry | Organisations have failed their IT like bad parents | skeptic | 28 | 6 years 30 weeks ago |
Blog entry | ITIL services are customer-facing, whatever catalogue they appear in | skeptic | 45 | 7 years 19 weeks ago |
Blog entry | Examining the 2012 Gartner Magic Quadrant for Service Desk | skeptic | 11 | 7 years 19 weeks ago |
Blog entry | What is the best ITIL V3 or ITSM tool? | skeptic | 22 | 7 years 20 weeks ago |
Blog entry | The Evolution of Homo Informaticus, or Why VMWare are in the Tin Age | skeptic | 3 | 7 years 37 weeks ago |
Blog entry | Shopping: request vs incident | skeptic | 10 | 7 years 38 weeks ago |
Blog entry | ITIL 2011 persists with the dangerous concept of supporting services | skeptic | 20 | 7 years 41 weeks ago |
Blog entry | Riddle me this: matching ITIL theory to the real world | skeptic | 22 | 7 years 45 weeks ago |
Blog entry | The uselessness of ITIL process maturity assessment | skeptic | 58 | 7 years 46 weeks ago |
Blog entry | Six Tactics for ITSM to Deal with Agile | skeptic | 13 | 7 years 46 weeks ago |
Blog entry | Does ITIL explain the difference between an Alert and an Event? | skeptic | 25 | 7 years 49 weeks ago |
Blog entry | Why COBIT wins in a showdown with ITIL | skeptic | 13 | 7 years 51 weeks ago |
Blog entry | CMDB and CMS – the industry-created myth | skeptic | 85 | 8 years 1 day ago |
Book page | The scale of ITIL V3 | skeptic | 32 | 8 years 5 weeks ago |